Healthcare Patient Care Experience Scheduling Coordinator

Job Description

Job Description

Direct your strong business office and relationship building skills into the fun-loving, fast-moving profession of children’s dentistry!

Ready... Set... SMILE! Augusta Children’s Dental Center is the private children’s dental practice of Dr. Akindeko Obebe (pronounced “Oh-bay-bay”), associate Dr. Oni, and Team. If you are seeking to apply your administrative talents within a positive and uplifting environment, get ready to discover a work-home within our fun, family-like staff.

We are seeking a highly skilled communicator whose effusive personality ignites positivity as you start the “HELLO!” of each patient’s 5-star appointment experience. In addition, your natural inclination to manage details to the “nth” degree is the perfect complement to join our talented administrative team. This fast-paced role integrates many varied responsibilities, works alongside several team members as you welcome parents and patients, update and document records, schedule appointments and confirm, collect and post payments, and deliver exceptional customer service.

What makes the Augusta Children’s Dental Center a great place for staff to work and patients to visit? The People! We are a close-knit, lively 10-member group who work harmoniously together to create a daily positive impact in the lives of our patients and in the lives of each other. We strive together to enjoy rewarding compensation, healthy workplace environment, hours that fly by fast, meaningful relationships, excellence in all we do... all while having FUN!

After training, what does a Patient Care Coordinator do? Our Patient Care Coordinators industriously manage our busy phones, provide a red-carpet welcome for patients, collaborate on practice marketing projects, guide parents with instructions, schedule appointments, register new patients, manage check-out and check-in, and answer a gazillion (yes, that’s a real word) questions related to growing healthy mouths. This career offers challenge, financial reward, coworker-friends, and never-ending opportunities to learn.

Do you need prior experience in dentistry to apply? The right person will learn this complex and varied role fast . Both candidates with and without experience are welcome to apply. Our priority is to hire the right person for our workplace culture. If you have the right foundation upon which to build success, we can train in our software, terminology, and processes.

Experience, skills, and qualities we value include:

• Excellent speaking skills, in-person and on the phone.
• Confidence, some of which comes with life experience, to guide parents to understand scheduling guidelines and payment agreements.
• Minimum 2-years work experience in a professional office setting.
• Fast, accurate keyboarding with user-friendly software aptitude.
• Time to study, learn, drive to excel, determination to learn fast, willingness to dig through your notes and convert new information into “I’ve got this!”
• “Can do” and “I’ll do it” mindset.
• Work references who wish you’d never left.
• A playful side; after all, we work with kids!
• Spanish/English bilingual skills are a BIG plus! While not required, the ability to connect with our Spanish-speaking patients would be the “ cherry on top ” of this already impressive skill set!

TWO OPTIONS TO APPLY (read carefully, please!)

1.     One option is to respond through ZipRecruiter.

2.     PREFERRED OPTION : Stand out and be noticed! Showcase your excellent communication skills by emailing a cover notes and attaching your resume directly to our staffing consultant’s GMAIL shared below (which we’ve deliberately written as it sounds, in non-email format, to prevent spam grabbers off the internet):

LittleBigSmilesUSA at Gmail dot com

Qualifying candidates will receive a “Next Step” response from our Staffing Consultants, Paige Healey and Kelly Miller with additional information about our office and this position within 1-3 business days after emailing your resume.

To help us stay organized as we search for another valued member to join our office, we respectfully request no direct calls, faxes, or drop-ins to the office. Thank you!

Helpful reminder: Please check your spam or junk folder in case our reply to your resume is misdirected by security settings!

Thanks for your interest. We look forward to seeing your resume!