Busser

SHORT TERM - TEMPORARY POSITION

SUMMARY: The Busser is responsible for clearing and resetting tables as well as assisting food servers in providing exceptional service to guests. S/he assists with clearing tables, refilling water, serving bread, and restocking clean plates, silverware, and glassware. The Busser will assist to maintain the Resort Standards.

The Busser shall strive to provide exceptional service to both internal and external guests at all times.


Essential job FUNCTIONS:

• Clears and resets tables according to specifications of restaurant standards
• Adheres to steps of service using the service standards manual
• Ensures tables are pre-bussed throughout shift
• Removes plates and silverware from table as guests are finished
• Ensures silverware is polished and china and glassware is not chipped
• Works diligently to avoid breakage and loss
• Keeps refillable beverages always full
• Notifies server when brining coffee, tea or other beverages to tables to ensure proper charges
• Completes all opening, on-going and closing side work and manager on duty as signed off on work
• Stocks/restocks appropriate linens
• Stocks/restocks work stations with appropriate glasses, plates and saucers
• Informs server of any potential guest issues
• Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests of Hyatt Centric including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Familiarizes him/herself with all menus
• Attends mandatory monthly department meetings and appropriate resort and division meetings
• Answers questions and/or makes recommendations on menu items
• Performs food preparation duties such as bread & butter set-ups, condiment preparation, filling water & ice tea pitchers and any other prep as needed
• Verifies the table positions are correct; and the floor around the tables is clean and free of debris
• Assists servers with monitoring tables for customer satisfaction, quality and additional service
• Addresses any guest issue promptly and with concern
• Provides assistance to resort staff as needed
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Acts with responsibility towards all company property, supplies and equipment
• Maintains a professional appearance. Follows all Hyatt Centric dress code standards.

Remains alert, courteous and helpful to the guests and colleagues at all times

Associate is held accountable for all duties of this job and other duties as assigned.

EXPERIENCE & EDUCATION:

• High school education required
• Prior food and beverage experience preferred
• At least six months customer service experience preferred

Job REQUIRMENTS:

• Must be a United States citizen or possess a valid work permit
• Must be able to read, write and speak English
• Must be able to accurately follow instructions, both verbally and written
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must be able to work under pressure
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests.

Working CONDITIONS:

• Must be able to stand and walk throughout the shift
• Must be able to frequently lift and carry up to 25 lbs at shoulder height;
• Must be able to occasionally push/pull up to 75 lbs
• Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together. Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. [Employer] also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team View phone number on click.appcast.io.