Order Fulfillment Specialist

Position Overview:

The Order Fulfillment Specialist plays a vital role in supporting the daily operations, efficiency, organization, and customer service standards of the warehouse while embracing and modeling "The Wayne Way" in all aspects of daily work and team interaction. This position is responsible for supporting warehouse operations through accurate order fulfillment, receiving, inventory handling, staging, material movement, and maintaining a safe, organized, and productive warehouse environment.

Order Fulfillment Specialists are expected to work collaboratively as part of the operations team while maintaining high standards for safety, accuracy, accountability, reliability, and customer service. This role requires a strong work ethic, attention to detail, adaptability, and the ability to support changing operational demands in a fast-paced warehouse environment.

Success in this role requires the ability to work safely, efficiently, and accurately while supporting team goals, operational workflow, and customer expectations. Order Fulfillment Specialists are expected to take ownership of their responsibilities, maintain professionalism, communicate effectively, and contribute positively to the overall culture and success of the operation.

This position embraces The Wayne Way by promoting teamwork, communication, accountability, professionalism, safety, operational discipline, and customer commitment while supporting a culture focused on reliability, continuous improvement, and operational excellence.

The ideal candidate is dependable, safety-conscious, detail-oriented, team-focused, and committed to supporting warehouse operations with a positive attitude and strong work ethic.

Essential Job Responsibilities:

• Accurately pick, stage, prepare, verify, and load customer orders, transfers, delivery shipments, and will-call orders according to Company procedures and operational standards.
• Receive, inspect, unload, verify, label, and stock inbound materials accurately and efficiently within established operational timelines.
• Maintain accurate inventory handling practices through proper product placement, scanning, staging, movement, and ERP transaction procedures.
• Utilize ERP systems, RF scanners, warehouse technology, and operational documentation to complete inventory transactions and warehouse processes accurately.
• Identify and communicate inventory discrepancies, damaged materials, shipping errors, product shortages, operational concerns, and safety issues to warehouse leadership in a timely manner.
• Support inventory accuracy by participating in cycle counts, inventory verification processes, product audits, and discrepancy resolution activities.
• Assist with material movement, staging, loading, unloading, pipe handling, and warehouse organization activities as assigned.
• Safely operate or become certified to operate forklifts, overhead cranes, pallet jacks, and warehouse material handling equipment in accordance with Company safety procedures.
• Maintain warehouse organization, housekeeping, aisle cleanliness, staging areas, and operational cleanliness standards throughout assigned work areas.
• Support pipe shop, receiving, picking, staging, and warehouse operational functions as needed based on business demands and workflow priorities.
• Greet and assist customers, drivers, vendors, and fellow employees in a professional, respectful, and customer-focused manner.
• Follow all Company policies, OSHA requirements, warehouse operational procedures, and safety standards at all times.
• Communicate effectively with warehouse leadership and team members regarding workflow priorities, operational concerns, inventory issues, and customer needs.
• Maintain flexibility and willingness to support changing operational demands, cross-training opportunities, overtime needs, and additional warehouse responsibilities as assigned.
• Promote teamwork, accountability, professionalism, operational discipline, and a positive work environment consistent with The Wayne Way culture.

Required Skills and Abilities:

• Must be at least 18 years of age and legally authorized to work in the United States.
• Strong attention to detail with the ability to maintain operational accuracy in a fast-paced warehouse environment.
• Ability to work independently and as part of a team while maintaining productivity, accountability, and professionalism.
• Strong organizational skills and ability to prioritize workload effectively.
• Ability to understand and follow warehouse operational procedures, inventory processes, safety requirements, and workflow expectations.
• Ability to utilize ERP systems, RF scanners, warehouse management systems, and Company technology platforms accurately and efficiently.
• Ability to identify and communicate operational concerns, inventory discrepancies, damaged materials, and safety issues in a timely and professional manner.
• Strong communication and interpersonal skills with the ability to work effectively with coworkers, leadership, customers, drivers, and vendors.
• Ability to safely operate or become certified to operate forklifts, overhead cranes, pallet jacks, and warehouse material handling equipment.
• Ability to adapt to changing operational priorities, workflow demands, and business needs in a fast-paced environment.
• Ability to work in seasonally hot or cold warehouse and outdoor conditions.
• Ability to safely lift, move, push, pull, and carry materials weighing 70 pounds or more on an occasional basis.
• Ability to stand, walk, bend, stoop, climb, kneel, and navigate warehouse facilities for extended periods throughout the workday.
• Dependable attendance, punctuality, reliability, and consistent work performance required.
• Experience with plumbing, PVF, industrial, warehouse, or distribution products is preferred but not required.

Education and Experience:

• High School Diploma or GED equivalent preferred.
• Previous warehouse, shipping/receiving, inventory, logistics, or material handling experience preferred.
• Experience utilizing RF scanners, warehouse systems, or ERP systems preferred.
• Experience operating forklifts, overhead cranes, or warehouse material handling equipment preferred.
• Knowledge of warehouse safety procedures, inventory handling, order fulfillment, and warehouse operations preferred.

Physical Requirements:

• Must be able to frequently stand, walk, bend, stoop, kneel, climb, and move throughout warehouse facilities for extended periods of time.
• Must be able to occasionally lift and carry up to 70 pounds or more safely.
• Must be able to safely operate warehouse equipment and navigate warehouse aisles, storage racks, loading docks, staging areas, and material storage locations.
• Must possess sufficient vision, hearing, and coordination to safely perform warehouse operations and equipment operation duties.
• Must be able to access and navigate all operational areas of the warehouse and Company facilities safely and efficiently.