Billing Follow Up Associate

Job Description

Job Description

We are looking for a detail-oriented Billing Follow Up Associate to support revenue cycle operations for a healthcare organization in Roseville, California. This Long-term Contract position focuses on reviewing outstanding claims, coordinating with payers and internal teams, and helping secure accurate reimbursement in a timely manner. The ideal candidate is comfortable working within established procedures, managing routine billing follow-up activities, and maintaining strong quality and productivity standards.

Responsibilities:

• Investigate outstanding insurance and patient accounts to determine next steps needed for payment resolution.

• Prepare, correct, and submit claims to government programs, commercial insurers, and other third-party payers.

• Communicate with patients, payer representatives, and internal departments to gather documentation, clarify billing details, and support appeal activity.

• Monitor denied, past-due, and unpaid claims, then take appropriate collection or follow-up actions to improve reimbursement outcomes.

• Process account updates, including approved write-offs and debit or credit adjustments, in accordance with established guidelines.

• Maintain accurate records of account activity and ensure billing actions are completed within defined procedures and turnaround expectations.

• Provide administrative and general office support related to billing operations and assigned departmental tasks.

• Meet established productivity and quality targets while handling routine assignments with consistency and attention to detail.

• High school diploma or equivalent required; associate or technical education is preferred.
• Previous experience in medical billing, collections, or healthcare revenue cycle support is preferred.
• Working knowledge of claim review, payer follow-up, reimbursement processes, and account resolution practices.
• Familiarity with coding updates, billing corrections, appeals support, and adjustment processing is preferred.
• Ability to follow established procedures, prioritize routine assignments, and work effectively within defined guidelines.
• Strong written and verbal communication skills for interacting with patients, payers, government agencies, and internal teams.
• Demonstrated attention to detail with the ability to maintain accuracy, productivity, and quality standards.
• Must be able to comply with employment eligibility verification requirements and applicable vaccination policies, subject to approved exemptions where allowed.