Correspondence Supervisor (CERIS Ops Supervisor)

Correspondence Supervisor (CERIS Ops Supervisor)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Correspondence Supervisor based in the United States.

As a Correspondence Supervisor, you will oversee daily departmental operations, ensuring productivity, accuracy, and high-quality service delivery. You will lead and support a team of employees, providing guidance, mentorship, and performance management to foster a positive and collaborative working environment. Your responsibilities will include coordinating workflows, monitoring quality standards, managing employee schedules, and ensuring compliance with healthcare communication regulations, including HIPAA. You will also work closely with management to improve operational efficiency, address challenges, and implement client-specific protocol updates. This role requires strong leadership, organizational, and communication skills, combined with the ability to manage competing priorities in a fast-paced environment. This fully remote opportunity offers the chance to contribute to reliable healthcare administration while supporting team development and operational excellence.

Accountabilities:

• Direct and oversee the day-to-day activities of an assigned team, ensuring operational efficiency, productivity, and consistent service quality.
• Provide leadership, guidance, coaching, and mentorship to employees, promoting a positive, supportive, and results-oriented team environment.
• Maintain high standards of customer service and ensure departmental objectives and performance expectations are consistently achieved.
• Handle employee-related human resources matters within the scope of supervisory responsibilities, maintaining confidentiality and professional standards.
• Protect sensitive employee and operational information while maintaining trust and compliance with confidentiality requirements.
• Review daily, weekly, and monthly reports, invoices, logs, expenses, and other operational documentation to ensure accuracy and identify potential issues.
• Approve employee electronic timesheets and assist management with workforce planning and employee scheduling.
• Oversee quality control activities, monitor error rates, and implement corrective measures to improve accuracy and overall performance.
• Ensure all communications and operational activities comply with HIPAA requirements and applicable confidentiality standards.
• Monitor changes to client-specific protocols and procedures, ensuring updates are accurately communicated and implemented across the team.
• Conduct timely and accurate employee performance evaluations, providing constructive feedback and identifying development opportunities.
• Support recruitment activities by assisting management with the hiring process and participating in candidate interviews.
• Collaborate with management to address operational challenges, improve workflows, and maintain departmental service standards.
• Travel overnight when required to attend business meetings or other organizational events.
• Perform additional duties and operational assignments as needed.

Requirements:

• High school diploma or equivalent.
• At least one year of professional office experience.
• Minimum of one year of experience as a Closing Analyst.
• Previous supervisory or team leadership experience is preferred.
• Strong written and verbal communication skills, with the ability to explain complex information clearly across multiple communication channels.
• Excellent interpersonal skills and the ability to communicate diplomatically, remain composed under pressure, and manage challenging situations professionally.
• Demonstrated ability to manage multiple projects, competing priorities, and complex tasks while meeting deadlines and maintaining high customer service standards.
• Ability to work independently, demonstrate initiative, and remain accessible and supportive to colleagues and team members.
• Proficiency in Microsoft Office applications, particularly Excel, including the ability to work with spreadsheets and operational reports.
• Strong technical aptitude and the ability to understand and apply relevant laws, policies, procedures, and regulatory requirements within the assigned territory.
• Excellent organizational, analytical, and time-management skills.
• Strong attention to detail, accuracy, and a results-driven approach to daily responsibilities.
• Ability to maintain confidentiality when handling sensitive employee, customer, and healthcare-related information.
• Knowledge of HIPAA requirements and the importance of maintaining compliant communication practices.

Benefits:

• Competitive hourly compensation ranging from $18.34 to $27.40, depending on qualifications, experience, geographic location, and other relevant factors.
• Fully remote working arrangement.
• Comprehensive healthcare coverage, including medical insurance with a High-Deductible Health Plan (HDHP) and pharmacy benefits.
• Dental and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Long-Term Disability insurance.
• Life insurance and additional protection options, including accident and critical illness insurance.
• Prepaid legal insurance.
• Parking and transit Flexible Spending Account options.
• 401(k) retirement savings plan and Roth 401(k) option.
• Paid time off to support work-life balance.
• Opportunities for professional development and career advancement within a stable and growing organization.
• Supportive and collaborative workplace culture that encourages accountability, commitment, excellence, integrity, and teamwork.
• Opportunities to develop leadership capabilities and contribute to continuous operational improvement.