Senior Teller

Job Description

Job Description

Opportunity Overview:

We have a Unique opportunity to join our Blackstone Branch team as a full-time Senior Teller. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We’re looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for – then come join us!

Position Overview:

As a Senior Teller, you will ensure efficiency on the teller line by overseeing teller operations. In this position you will model exceptional service standards and help to mentor less experienced tellers to learn to do the same. You will be responsible to overseeing onsite operational compliance, internal controls and security policies and procedures. In addition, you will ensure compliance with all laws, regulations and corporate policies including BSA reporting, CRA, and Regulation CC.

Primary Accountabilities:

• Oversee the teller line to ensure excellent customer service and operational efficiency including but not limited to: scheduling lunches and breaks, assisting tellers in servicing customers, verifying transactions, performing supervisory overrides, signing checks, explaining procedures, etc.
• Perform all regular teller duties accurately and in an exceptional manner. Create a welcoming and inviting customer experience thru your greeting of customers, smiling, using their name and building rapport with the intent of generating customer loyalty.
• Take a leadership role in participating in the branch sales environment. Be proactive in identifying customer referral opportunities.
• Oversee opening of all teller stations. Provide location assignments, computer support and cash as needed.
• Function as the vault teller. Monitor cash levels and recommend cash orders.
• Intervene with customer concerns on the teller line. Actively listen to teller-customer interactions. Escalate to management as needed.
• Balance the branch ensuring that all tellers are in proof and closing procedures are followed.
• Own the customer error resolution which includes resolving routine customer concerns and referring more complex issues as appropriate to a supervisor.
• Demonstrate basic product knowledge to handle customer inquiries.
• Participate in community and networking events
• May be asked to serve as an on-the-job training mentor for new tellers.
• Responsible for assisting in performing security procedures.
• Other duties as assigned.

Knowledge, Skills, Education and Work Experience:

• High-school diploma or equivalent required, Associates degree preferred
• Must have good verbal, math and customer service skills, possess clerical accuracy and be detail oriented
• Demonstrated ability to handle challenging customer situations with poise and tact
• Cash handling and customer service experience required
• Ability to work a flexible schedule necessary
• Willingness to direct and mentor others
• Experience in proving ATM, head cash and branch activities required

About UniBank

We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule.

We are unique. Unique to people. Unique to business. Unique to local government.

We are UniBank. Bank Different. Bank Unique.

This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements

UniBank is committed to fair, competitive, and market-informed pay for our employees. The estimated base hourly rate for this position is $21.00/hr to $25.00/hr. Final hourly offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a positions pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

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