L1 Data Center Technician (DC Tech)

Client Overview: Our client is seeking an experienced L1 Data Center Technician (DC Tech) to support day-to-day data center operations in a hands-on environment. This role provides onsite infrastructure support, including hardware installation, troubleshooting, break/fix, cabling, equipment deployment, inventory management, and other data center support activities. Salary/Hourly Rate: $30/hr Position Overview: The L1 Data Center Technician (DC Tech) will provide hands-on onsite technical support within a data center environment. The technician will be responsible for hardware installation and troubleshooting, rack-and-stack activities, cabling, break/fix support, equipment deployments, inventory management, and ticket-based incident resolution. The ideal candidate will have hands-on technical support or data center experience, strong hardware troubleshooting skills, basic networking knowledge, and the ability to work effectively in a fast-paced, procedure-driven environment. Responsibilities of the L1 Data Center Technician (DC Tech): Perform hands-on data center break/fix, hardware installation, deployment, and troubleshooting for servers, network equipment, storage devices, and related infrastructure. Execute rack-and-stack activities, including equipment installation, removal, labeling, and physical connectivity. Install, trace, label, and troubleshoot copper and fiber cabling and network connections. Monitor and manage assigned tickets through ITSM/ticketing systems, ensuring incidents and service requests are completed within established procedures and timelines. Diagnose and replace failed hardware components, including drives, power supplies, memory, network cards, and other server components. Perform equipment inventory, asset tracking, documentation, and decommissioning activities. Apply basic networking and connectivity troubleshooting, including Ethernet, Wi-Fi, ports, and physical network connections. Follow established SOPs, runbooks, safety procedures, and escalation processes, documenting work performed and escalating issues when required. Required Experience/Skills for the L1 Data Center Technician (DC Tech): 4-7 years of hands-on technical support, field services, hardware support, or data center experience. Experience troubleshooting servers, laptops/desktops, networking equipment, or other IT hardware. Strong hardware troubleshooting and break/fix skills. Experience with rack-and-stack, equipment installation, cabling, or physical infrastructure support preferred. Basic understanding of networking, TCP/IP, Ethernet, ports, and Wi-Fi troubleshooting. Ability to use ITSM/ticketing systems and accurately document technical work. Strong Windows troubleshooting skills. Ability to follow technical documentation, SOPs, and detailed work instructions. Strong communication, organization, and customer-service skills. Ability to work in a physically active environment involving standing, walking, bending, and handling IT equipment. Preferred Experience/Skills for the L1 Data Center Technician (DC Tech): Previous experience working in a data center, colocation facility, NOC, or enterprise infrastructure environment. Experience with server hardware, storage systems, switches, routers, and data center infrastructure. Experience with fiber and copper cabling. Familiarity with Smart Hands / Remote Hands support. Experience with SCCM, IT Shop, Nexthink, or similar IT infrastructure/support tools. Experience with Cisco networking or Cisco video-conferencing equipment. Knowledge of data center standards, rack layouts, PDUs, A/B power, and structured cabling. Experience with asset management and hardware inventory systems. Education Requirements: Associate degree, technical certification, or IT-related education preferred. Benefits: Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off). #J-18808-Ljbffr Atrium Staffing