Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Representative

$17 - $22 per hour

The Boyd Group

Gerber Collision & Glass

Welcome to Gerber Collision & Glass. Our team members drive us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

  • Ensure consistent execution of WOW (Wow Operating Way) plan.
  • Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
  • Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
  • Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
  • Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
  • Confirms car rental information and updates CCC One with rental car usage information.
  • Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

  • High School Diploma or GED (General Education Diploma)
  • Minimum: 1 year experience in a similar role such as administration assistant.
  • Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

  • Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
  • Strong attention to detail with a high degree of accuracy.
  • Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

  • Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

  • Annual Paid Time Off (PTO) plans
  • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
  • 6 paid holidays annually
  • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
  • 401(k) Retirement Plan with company match
  • Employer Paid Short-Term Disability & Life Insurance
  • Additional Voluntary Life Insurance
  • Continuing Education Opportunities
  • Free Prescription or Non-Prescription Safety Glasses annually
  • Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

Compensation Details: Hourly $17 - 22 / Hour

The Boyd Group
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Schenectady, NY vacancy
  •  ...Join our growing team as a British Airways Customer Service Representative to work collaboratively across teams and departments, gain knowledge of company offerings to better serve clients, and maintain accurate records and documentation. Other duties include coordinate... 
    Suggested
    Weekly pay
    Flexible hours
    Shift work

    TradeJobsWorkForce

    Schenectady, NY
    4 days ago
  • $750 per week

     ...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative... 
    Suggested
    Part time
    Casual work
    Remote work
    Flexible hours

    AFG

    Schenectady, NY
    3 days ago
  • $36.7k - $58.8k

     ...Job Description Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue...  ...specialized operational support to sales representatives and/or sales teams to assist with the selling... 
    Suggested
    Work experience placement

    Stewart

    Schenectady, NY
    3 days ago
  • $15 - $19 per hour

     .... At David's Bridal, we empower our customers and our employees to stay true to their...  ...them with one of the highest customer service scores in retail! We make dreams happenapply...  ...! The Alterations Customer Service Representative (CSR) is a critical role for the... 
    Suggested
    Hourly pay
    Part time
    Weekend work
    Weekday work

    David's Bridal

    Schenectady, NY
    1 day ago
  • $17 - $18 per hour

     ...Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team... 
    Suggested
    Hourly pay
    Start working today
    Local area

    U-Haul

    Schenectady, NY
    3 days ago
  •  ...Chipotle Mexican Grill in Schenectady, NY is hiring a Service Leader to ensure a positive customer experience by delivering safe, high-quality food and guiding a trained restaurant crew. You will maintain a clean line, monitor food safety practices, support breaks and... 
    Shift work

    Chipotle Mexican Grill

    Schenectady, NY
    1 day ago
  • $790 per week

     ...Searching for a customer service job? Before you apply — this pays you to share your opinion, not answer phones. No customer service experience needed. Focus Group Panel is real market research — actual companies paying for honest feedback on their products and services... 
    Full time
    Part time
    Remote work

    Focus Group Panel

    Niskayuna, NY
    1 day ago
  • $790 per week

    Join a paid focus group panel from home and earn up to $790 a week. Focus Group Panel connects everyday people with remote focus groups, surveys, and product tests from brands you already know. You qualify if you're comfortable sharing your opinion — no experience, no ...
    Full time
    Part time
    Remote work

    Focus Group Panel

    Niskayuna, NY
    1 day ago
  •  ...Join our growing team as a British Airways Customer Service Representative to work collaboratively across teams and departments, gain knowledge of company offerings to better serve clients, and maintain accurate records and documentation. Other duties include coordinate... 
    Weekly pay
    Flexible hours
    Shift work

    TradeJobsWorkForce

    Schenectady, NY
    1 day ago
  • $17 - $22 per hour

     ...and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers...  ...body or similar work environment including previous customer service experience. Required Skills/Abilities Ability to function... 
    Hourly pay
    Full time
    Contract work
    Temporary work
    Work at office

    The Boyd Group

    Schenectady, NY
    4 days ago
  •  ...As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers with finding products. provide quotes and take orders. troubleshoot... 

    TradeJobsWorkforce

    Schenectady, NY
    2 days ago
  •  ...Bring your energy to the role of Goodwill Customer Service Representative to perform responsibilities as a Customer Service Representative. Work with your team to maintain efficiency and high standards. Work with your team to maintain efficiency and high standards. Perks... 
    Flexible hours

    TradeJobsWorkforce

    Alplaus, NY
    3 days ago
  •  ...Bring your energy to the role of Aldi Customer Service Representative to manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, and assist with processing returns and exchanges. Other duties include follow... 
    Weekly pay
    Flexible hours
    Shift work

    TradeJobsWorkforce

    Schenectady, NY
    1 day ago
  •  ...Bring your energy to the role of Walmart Customer Service Representative to gain knowledge of company offerings to better serve clients, adapt to shifting priorities and business needs, and provide excellent service to customers and team members. Other duties include assist... 
    Weekly pay
    Flexible hours
    Shift work

    TradeJobsWorkforce

    Alplaus, NY
    1 day ago
  • $56.3k - $82.61k

     ...Senior Customer Service Representative In this role, you will be the primary contact for customer support-related activities. You will provide best-in-class or excellent customer service for external customers and business partners (distribution) by leveraging excellent... 
    Contract work
    Temporary work
    For contractors
    Work at office
    Local area
    Relocation
    Monday to Friday

    Momentive

    Niskayuna, NY
    4 days ago
  •  ...Help us succeed as our next UPS Customer Service Clerk to perform responsibilities as a Customer Service Clerk. Ensure compliance with safety and company policies. Work with your team to maintain efficiency and high standards. Perks include competitive pay, flexible scheduling... 
    Flexible hours

    TradeJobsWorkforce

    Schenectady, NY
    2 days ago
  •  ...About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client‑facing role, you will serve as a trusted point of contact—from initial booking... 
    Remote work
    Flexible hours

    Rudybtravel

    Schenectady, NY
    3 days ago
  •  ...We have an opening for a talented Amazon Customer Service Representative (Remote) to perform daily responsibilities with dedication. Ensure compliance with company and safety standards. Provide excellent interactions with customers and colleagues. Perks include competitive... 
    Remote job
    Flexible hours

    TradeJobsWorkforce

    Alplaus, NY
    3 days ago
  • $45k - $75k

     ...Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member with Shirley Martinez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a... 
    Hourly pay
    For contractors
    Flexible hours

    Shirley Martinez - State Farm Agent

    Schenectady, NY
    1 day ago
  •  ...people manage the risks of everyday life, recover from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Health Insurance, and Renters Insurance.... 
    For contractors
    Work at office

    Dave Hesler - State Farm Agent

    Niskayuna, NY
    3 days ago
  • $36k - $48k

     ...Dave Hesler you will build and develop customer relationships within the community to promote...  ..., accurate, and friendly customer service. Service can include responding to...  ...experience (outside sales or inside sales representative, retail sales associate, or telemarketing... 
    For contractors
    Work at office
    Relocation package

    State Farm

    Niskayuna, NY
    1 day ago
  • We're currently expanding our team and looking for motivated, competitive individuals seeking an opportunity to build a high-income career from home.   What we offer: ~100% remote work ~ Qualified warm leads (no cold outreach) ~ Proven systems, structured training...
    Remote work

    Globe Life

    Schenectady, NY
    23 hours ago
  •  ...responses; referring non-standard complains and potential lawsuits to legal or government affairs departments. Maintains quality service by monitoring standards; advising supervisor of potential problems. Prepares reports by collecting and analyzing information... 

    TradeJobsWorkforce

    Schenectady, NY
    2 days ago
  • $50k - $75k

     ...reinforced the importance of this work. A young customer purchased his first auto insurance...  ...team that values purpose, growth, and service, you may be a great fit for our agency....  .... ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Shirley... 
    For contractors
    Work at office
    Flexible hours

    State Farm

    Schenectady, NY
    1 day ago
  • $38k - $52k

     ...Farm Agent. You will build and develop customer relationships within the community to promote...  ..., accurate, and friendly customer service. Service can include responding to...  ...experience (outside sales or inside sales representative, retail sales associate, or telemarketing... 
    Hourly pay
    For contractors
    Work at office
    Local area
    Work from home
    Flexible hours

    Victor Gaudin - State Farm Agent

    Niskayuna, NY
    2 days ago
  • $30k - $40k

     ...Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions...  ...Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships... 
    For contractors
    Work at office

    Dave Hesler - State Farm Agent

    Niskayuna, NY
    4 hours ago
  • $18 per hour

     ...all, enjoy free and discounted Spectrum services like internet, TV, and mobile while...  ...rewarding career. As a Call Center Sales Representative, you'll leverage your skills to handle...  ...'ll be instrumental in acquiring new customers and upselling additional products and... 
    Work at office
    Local area
    Visa sponsorship

    Spectrum

    Colonie, NY
    1 day ago
  • $45k - $75k

     ...early in my career reinforced the importance of this work. A young customer purchased his first auto insurance policy and decided to add a...  ..., and being part of a team that values purpose, growth, and service, you may be a great fit for our agency. We believe the work we... 
    For contractors
    Work at office
    Flexible hours

    State Farm

    Schenectady, NY
    1 day ago
  • $15 - $22 per hour

     ...thousands as we positively impact millions…one customer at a time. The Retail Store Associate...  ...: Providing differentiated customer service by anticipating customer needs,...  ...role is: $16.00 - $23.00 This pay range represents the base hourly rate or base annual full... 
    Hourly pay
    Full time
    Part time
    Local area
    Shift work

    CVS Health

    Schenectady, NY
    1 day ago
  • $21.5 per hour

     ...County Waste,   a Waste Connections Company, is looking to add a   Custome r   Service Representative   to our team in   Clifton Park, NY. Schedule:   Monday through Friday, 8:00am to 5:00pm Pay Rate:  $21.50 per hour Why Choose Us? We are Waste Connections... 
    Hourly pay
    Temporary work
    Local area
    Monday to Friday

    Waste Connections

    Clifton Park, NY
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!