Guest Service Agent-2

Overview Pyramid Global Hospitality, where people come first. Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About Our Property At the Hilton Garden Inn San Antonio Downtown we pride ourselves on being the best employer in the area. Our culture includes full benefit plans, including 401k with a company match and lucrative bonus programs. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn San Antonio Downtown can mean for you! What You Will Have An Opportunity To Do We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Interact with all guests. The bell person/guest services attendant will welcome each guest to our hotel Open doors for guests arriving by motor vehicle as you welcome them to the resort/hotel Escort and orient the guest to the front desk for check-in Park and retrieve guests’ vehicles as requested Escort guests and their luggage to their room at check-in and explain our amenities and fun facts about the hotel Work with other attendants to ensure a personalized experience and assist with door opening for all guests Assist lobby attendant in keeping entrance area clean and organized Be proactive in delivering exceptional service beyond the norm What Are We Looking For? At least one year in a customer service role with high guest interaction A valid driver's license with no major infractions for 6 months Hospitality industry experience is a plus Ability to solve problems when they arise Ability to work in a team environment Pleasant and helpful personality Must be able to work a full shift standing and moving between the valet lot and other areas of the hotel Strong desire to make an impact on others Outgoing and engaging personality Excellent verbal communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays Compensation $12.00 – $14.00 per hour Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr Pyramid Global Hospitality