Senior Manager Network Operations

Senior Manager Network Operations As the Senior Manager of Network Operations, you will spearhead a high‑performing team responsible for the standardization, modernization, and governance of our network program documentation. We are seeking a process‑driven leader who excels at simplifying complex operational environments, championing automation to drive efficiency, and maintaining rigorous standards for technical documentation quality. Key Responsibilities Team Leadership & Strategy: Manage and mentor a team of technical writers and business analysts, fostering a culture of operational excellence and continuous improvement. Documentation Lifecycle: Oversee the end‑to‑end management of network program documentation, ensuring technical accuracy, regulatory compliance, and alignment with corporate standards. Process Governance: Develop and enforce departmental procedures and internal controls to ensure strict adherence to governance models. Release Communication: Lead the network release communication and approval strategy, coordinating across multiple stakeholder groups to ensure professional and consistent messaging. Innovation & Automation: Champion the evolution of documentation software and communication tools; identify and implement automation opportunities to streamline workflows and eliminate redundancies. Cross‑functional Collaboration: Partner with subject matter experts to refine content, standardize templates, and verify documentation deliverables. Basic Qualifications High School Diploma, GED, or equivalent certification. At least 6 years of experience in payment network operations. At least 3 years of experience in process improvement or workflow optimization. At least 3 years of people leadership and performance management experience. Preferred Qualifications Bachelor's Degree. Project Management Certification (PMP) or process improvement certifications (Lean, Six Sigma, or Agile). Proven experience with modern documentation software and automation tools applied to quality assurance. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. #J-18808-Ljbffr Capital One