Customer Svc Rep/UKHC

Customer Svc Rep/UKHC

Job Title - Customer Svc Rep/UKHC

Working Title - Customer Relations Specialist

Department Name - Office of Patient Experience

Work Location - Lexington, KY

Grade Level - 08

Salary Range - $19.00-30.09/hour

Type of Position - Staff

Position Time Status - Full-Time

Required Education - BA

Required Related Experience - 1 yr

Required License/Registration/Certification - None

Physical Requirements - The physical requirements of this position include: sitting at a computer workstation for extended periods of time with repetitive motions (such as typing); occasionally standing or walking with objects up to 25lbs; and regular traveling/walking through the facilities.

Shift - Monday through Friday, 8:00am 4:30pm. May include some holidays per departmental needs.

Job Summary - The Customer Relations Specialist will provide prompt, sensitive and professional responses to patients and families regarding their complaint or grievance. This position will also collaborate and serve as a liaison between patients, families, and/or surrogates and UK HealthCare staff and departments; will research and document obstacles to the delivery of service to proactively work on developing solutions.

Skills / Knowledge / Abilities - The ideal candidate will have the ability to manage multiple tasks and/or projects while accurately completing routine functions in a fast paced, high intensity, professional work environment; proficient in Microsoft Office; excellent attention to detail; exceptional planning and organizational skill; effective written and verbal communication skills; ability to solve routine problems and manage resources; demonstrated ability to provide superior customer service, time management, and judgment; and respect for confidentiality and diversity.

Does this position have supervisory responsibilities? - No

Preferred Education/Experience - Bachelor's degree in a healthcare related field with 3 years of experience preferred.

Our University Community - We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.