Resident Service Coordinator

Description Job Overview: As a Resident Services Coordinator,you’llbe responsible forassistingwith the management and administration of the day-to-day operations of the CommunityAssociationbusiness. Handling customer service functions. Maintaining communication withBoardof Trustees and homeowners. Serving as the primary source of contact for residents and homeowners on association matters.Your Responsibilities: Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association Provide excellent customer service andmaintainopen lines of communication with fellow Associates,homeownersand Board of Trustees Have general knowledge and understanding of building systems and components Follow all policies and procedures of the Company Work closely with Management to learn all responsibilities of site operations Such other duties and responsibilities as mayreasonably bedirected andrequired Log work requests in Connect and generate work orders for maintenance staff and/or contractors Update work order log with notes and action taken by vendors. Close open work orders insystemwhencompleteby vendor. Work order is not considered complete unless the vendor has signedoriginalwork order and returned to office. Provide Community Manager with work order log for inclusion in Board package. Provide excellent customer service andmaintainopen lines of communication with fellow Associates,homeownersand Board of Trustees Update andmaintaincommunity information in Connect, including but not limited to the Community Web Site, Community Projects, Management Reports and all Association documents and forms UtilizeConnect’sResident Alert featurein order tokeep homeowners apprised of Association activities and important updates, subject to Board authorization Provide customer serviceassistanceto homeowners as needed.Assistwithhomeowners’ calls andinquiresand respond accordingly ordirectto the appropriate party. Log all homeowner inquires in Connect Call Log Assistwith preparation of newsletter, where applicable Skills & Qualifications: Strong organizational skills Strong written and verbal communication skills Excellent word processing,mathematic, and computer skillsrequired.Critical thinking, problem solving,judgementand decision-making abilities are necessary. Proficiencyin computer programs like Microsoft Office,Outlookand Windowsrequired. Ability to work with sensitive and/or confidential information. What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental,andvision. In addition, you will be eligible for time off benefits, paidholidaysand a 401k with companymatch. Occasional travel may berequiredto attend training and other company functions. Compensation:$25.00-$30.00 per hourDisclaimer Statement:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days.