Senior Claims Advocate- P&C

4675 MacArthur Court, Suite 750, Newport Beach, CA 92660 Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! LOCATION: This role will be located out of our Los Angeles or Newport Beach office, 2x a week in-office requirement. Summary: To perform this job successfully, the Senior Claims Advocate must be able to perform each essential duty satisfactorily. This position supports a diverse portfolio of clients across multiple industry verticals and serves as a trusted claims resource to clients, carriers, and internal stakeholders. This role also serves as a strategic advisor to clients, supporting their overall risk management objectives and helping to identify claim trends, exposures, and opportunities to improve claim outcomes across their risk management portfolios. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities: Assist clients with the reporting of Property & Casualty (P&C) claims. This responsibility requires the ability to interpret P&C policies to determine which coverage(s) apply so that all appropriate insurers are notified. Act as a liaison between clients and insurers to ensure that claims are being handled in a timely manner with the best possible outcome for all concerned. Assist clients to resolve coverage issues and to negotiate settlements. Review summons and complaints for proper handling and reporting to appropriate carriers. Respond to inquiries from clients, adjusters, producers, attorneys and claimants, not only as inquires may relate to a claim, but also from the “servicing” standpoint. Set up and maintain claim files; prepare faxes, cover letters and other correspondence as necessary. Document all claim activity and communications within the agency management systems. Notify account managers and producers of any client service, claims, or coverage concerns. Notify Loss Control of any potential safety issues that have resulted in a claim or could give rise to a claim. Monitor progress of claims to satisfactory conclusion. Participate in carrier claim reviews with the client. Support clients across a variety of industry sectors and risk profiles, providing responsive claims advocacy and service. Serve as a strategic claims consultant to clients by providing insight into claim trends, loss drivers, coverage considerations, and claim management strategies that support overall risk management initiatives. Advocate for clients and actively manage complex Property & Casualty claims across all lines of coverage, with particular emphasis on General Liability, Auto Liability, and Property claims. Set priorities and manage workflow to ensure efficient and timely processing of all responsibilities. Work as a team within established timelines and production capabilities. Interact with others in a professional effective, supportive, and productive manner. Serve in a team leadership and/or mentoring capacity when appropriate, assisting with training, collaboration, and the successful execution of claims advocacy and client objectives. Maintain cordial and effective relations with clients, carriers, vendors, business partners and members of EPIC’s Southern California Account Management Team. Communicate effectively with internal and external stakeholders, providing information, guidance, and support to help achieve client objectives and company goals. Remain informed of legislative developments, coverage changes, market trends, carrier programs, and emerging technology to continuously enhance knowledge and performance. Local travel may be required on a periodic basis. Knowledge of Property & Casualty coverage forms, claims processes, and industry practices. Strong analytical and problem-solving skills. Excellent written and oral communication skills. Excellent organizational and time management skills Ability to multi-task and prioritize assignments. Basic math skills. Excellent teamwork skills, Ability to make good judgment Ability to handle sensitive situations. Education and/or Experience: 7-10 years of Property & Casualty claims experience. Experience may be met through prior work with a broker, insurance carrier, and/or third-party administrator (TPA). Intermediate to advanced computer skills, including a working knowledge of Microsoft Office programs. Ability to interact effectively with a wide variety of people Ability to work independently with little supervision Certificates, Licenses, Registrations: Valid P&C Brokers License The national average salary for this role is $110,000 to $125,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women’s Coalition, EPIC Veterans Group Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We’re in the top 10 of property/casualty agencies according to “Insurance Journal” EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. As set forth in EPIC Brokers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr EPIC Brokers