Customer Service Representative (Furniture)

Customer Service Representative (Furniture)

LHH is partnering with a furniture client in Greensboro searching for a CSR to join their current team! This role will be onsite M-F 8-5, direct hire paying $50-60k, and offers full benefits (Medical, dental, vision, 401k). Prior furniture industry experience required to be eligible for this role!

Responsibilities:

• Manage order process for E-commerce client accounts from start to finish
• Provide updates regarding inventory availability, estimated delivery date, etc.
• Manage website/client portals and update product changes and/or pricing
• Provide detailed description, photos, and color/fabric options of available products
• Assist clients with placing orders
• Issue replacement parts or refunds as needed

Qualifications:

• Must have prior furniture industry experience to be eligible for this role!
• E-commerce experience strongly preferred
• Must have ERP experience, NetSuite preferred
• Strong communication skills and detail orientation, upbeat personality, and ability to multi-task

Pay Details: $50,000.00 to $60,000.00 per year