Events Team Member - The Spur Expo

Events Team Member - The Spur ExpoThe Spur Expo delivers the ultimate tournament experience for players, families, and coaches for Commerce, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.The Spur Expo is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.The Events Team Member provides the first point of contact for all guests. The Events Team Member is expected to provide excellent guest service to all guests and to cultivate memorable family experiences.Primary responsibilities will include, but are not limited to the following:Guest ServicesEvent ticket and wristband concessionsGreet guests and provide information and way finding as neededProvide courteous and friendly first-in-class service to all guestsRegister guests for leagues, camps, clinics, drop-ins, etc.Be knowledgeable about facility programs (format, pricing, meeting dates/times)Operate multi-line phonesRecord and file waivers and event informationRecord event scores (tournaments/leagues) and print game sheets on a daily basisMaintain confidentiality with guest and Team Member informationResolve all guest concerns and complaints and/or direct to appropriate ManagerKnow and enforce the facility's policies and proceduresComplete special projects, daily assignments and other duties as directed by managementEvent CoordinationAssist with scheduling and coordinating all facility events and partiesEnsure all party details are executed as planned and tracked: with detailed and organized files tracking party reservations, monies collected, waivers collected, food orders, party bags, etc. and that all details for parties are completed accurately and timelyCommunicate clearly and timely with Manager(s)-On-Duty (MOD), gym attendants and party hosts to ensure proper setup, coordination of activities, and cleanup for all partiesMaintaining inventory of paper goods, balloons, helium, party bags, giveaways and order supplies as neededAdhere to party manual including party process, procedures and standard game/activity curriculumEnsure guest satisfaction and a high level of guest service by providing timely and clear communication with party host about all party detailsDistribute collateral materials (flyers, etc.) to cross promote all facility programs; maintain flyers in facility for parties, distribute to guests, program participants and cross market, as appropriateSupport social marketing strategy to ensure optimal event promotion parties are promoted on local sitesMinimum qualifications:Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessaryExcellent communication skills, both verbal and writtenAbility to maintain focus in a high-volume, fast-paced environmentMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsAbility to multi-task, prioritize, and remain calm and focused in difficult and stressful situationsMust be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team MembersMust work well with othersMust take personal initiative for the betterment of the team and venueCommitment to the safety and well-being of othersCustomer service and cash handling experience preferred or quick studyWorking conditions and physical demands:Must be able to lift 20 pounds waist highMay be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bendWill be required to operate a computerFacility has intermittent noisePreferred:Have a basic understanding of sports