Front Desk Agent Reception Center

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary: 

The front desk agent is an integral role in the success and level of hospitality we provide to our guests at the St. James.  You are often the first person a guest encounters when they arrive as well as the last person they encounter as they leave their vacation behind.  Your guest/customer service skills are of the utmost importance and will be vital in determining your success in this job.  The following is a list of duties and expectations you will be held accountable for

Job Specifications:

• Starting Wage: $20.00/hr - $23.00/hr  

• Employment Type: Winter Seasonal 2026/2027  

• Shift Type: Full Time and Part Time hours available 

• Minimum Age: At least 18 years of age  

• Housing Availability: Yes  

Job Responsibilities:

• Greet guests in a courteous and professional manner (Remember to smile, make eye contact and show that you enjoy your job!)
• Check-in & check-out guests, obtain all pertinent information from each guest.
• Attend to the guests needs in regards to giving directions, referring the concierge, calling village transportation, etc…
• Answer telephones, answer questions or direct call to person who can
• Have a general knowledge of the Vail Valley and the Beaver Creek Village to be able to direct guests around the area.
• Have knowledge of the parking here at the St. James and Beaver Creek, be able to direct guests and vendors to the appropriate garage/lot.

Job Requirements:

• Keep the desk area neat and clean at all times
• Fill out various log books, each is important for tracking purposes.  Please do so properly and efficiently.
• Read and follow through on anything in the Red Book Daily Log, always remember to initial each shift you work.
• Attend to housekeeping reports and bucket checks, be sure each is up to date and correct at all times.
• Run reports (arrivals, departures, in-house, etc…)
• Orchestrate with maintenance and housekeeping at all times.
• File paperwork when needed
• Prepare “Welcome Packets”
• Count cash drawer and beginning and end of each shift
• Fill out deposit slips and envelopes when taking money, always be sure to leave a note in the Front Desk Managers box when cash is taken in
• Attend to coffee station, circle, lobby and St. James room hourly and sign log

Preferred:

• Able to work in a team atmosphere, have good communication and people skills.
• Be reliable and punctual
• Maintain a clean uniform and high grooming standards
• Follow all established guidelines, policies and procedures.
• Other duties as assigned my supervisor/manager

The expected pay range is $20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  518218
Reference Date: 10/09/2026 
Job Code Function: Front Office