Project Management Specialist

Project Management Specialist

The Office of Information Technology, Application Services, is looking for a Project Management Specialist that can work independently and has excellent communication and organization skills. The candidate must be able to follow State, Department, OIT, and Application Services processes and procedures. This candidate must have a working understanding of program and project management responsibilities, resource management practices, and change management techniques, as well as an extensive understanding of the state IT requirements, Rules 60GG-1 through 5, F.A.C. The candidate must be able to coordinate efforts on multiple large and/or cross-functional projects of high complexity that will have a greater impact to the enterprise. The candidate must have experience in developing and maintaining working relationships with business office staff. The candidate must provide research, support, and guidance for key IT initiatives, programs, and projects. The candidate must be able to perform tasks of moderate to high complexity that require increased knowledge of multiple technical environments and knowledge of business areas that IT supports.

Education

Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or financial-related field and five years’ professional work experience. Work experience can substitute on a year-for-year basis for the degree. Special consideration will be given to candidates with Project Manager Professional (PMP) certification or similar agile/project management certifications.

Experience

Candidate must have a minimum of five years’ experience in business process reengineering and documentation. This experience must also be in a professional environment in public sector technology organizations. Candidate will be expected to describe multiple past experiences with business process tools and how they were deployed for a successful outcome.

Primary Job Duties/Tasks

The submitted candidate must be able to perform the following duties and/or tasks. Duties of the selected candidate will include, but not be limited to:

• Designs, implements, evaluates, and audits project management processes and templates for the Application Services office.
• Compiles metrics relating to IT project success, project attributes, and individual productivity and adherence to defined processes.
• Serves as a resource to project managers and project leaders to educate and assist them with implementing project management processes and making improvements/changes.
• Provides administrative support to project managers and project leaders.
• Organizes, publishes, and maintains project-related documentation and templates in various sources.
• Continually communicates with both project managers and assigned staff to ensure the needs of both are being met.
• Gather and document the goals and objectives related to Application Services business strategy and help document them as requirements for the application, infrastructure, and development plans.
• Act as a liaison between Application Services and other business units.
• Understand technical problems and solutions in relation to the current, as well as the future, business environment. Must be able to suggest plans to integrate new and existing processes.
• Identify processes for improvement, document existing processes, identify and analyze gaps between current processes and the desired state, design new processes, develop process performance measures and plan the transition to a new process.
• Participate in continuous review and update to ensure that processes meet changing business unit conditions.
• Monitors, implements, and/or maintains quality assurance processes.
• Evaluates, monitors, and/or ensures compliance with state, federal, and OIT laws, regulations, policies, standards, and procedures.
• Assist in the business process redesign and documentation as needed to support ongoing remediation, modernization, and migration efforts in the enterprise environment.
• Assist with the documentation of business cases and feasibility studies. This includes facilitating work sessions to elicit and prioritize remediation, modernization, and migration requirements.
• Assist with the translation of high-level business requirements into detailed business documents and/or functional specifications.
• Coordinate the development of project schedules, implementation plans, and documentation for computing asset remediation, modernization, and/or migration. Present to management, business users, and technical staff.
• Assist with User Acceptance Testing. Draft test cases, execute test cases, and document test results.
• Evaluate critical information gathered from multiple resources. Summarize detailed data into executive level formats as well as breaking down aggregated information into meaningful pieces.
• Develop standardized desk procedures that include the purpose, prerequisites, process flows and narratives of business processes.
• Prepare proposed business rules, develop, monitor, and implement knowledge transfer activities.

Job Specific Knowledge, Skills and Abilities (KSAs)

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

• Knowledge of project management tools, methods, and best practices such as those defined by the Project Management Body of Knowledge (PMBOK).
• Knowledge of the ideologies, techniques, and tools for quality assurance and control, and the ability to put those into practice.
• Knowledge of transportation technology operations.
• Expertise in project management, process management and business systems requirements definition.
• Ability to produce legible and complete functional documentation in a way that thoroughly captures business processes and inputs/outputs of the applications.
• Ability to analyze and accurately and completely define processes and workflows to design efficient information solutions, including missing or duplicate functionality in existing applications.
• Ability to plan, organize, coordinate, and prioritize work assignments for him/herself or lower-level team members.
• Advanced skills with Microsoft products: Word, Excel, PowerPoint, and Visio.
• Knowledge of project management practices and agile methodologies.
• Knowledge of Rules 60GG-1 through 5, F.A.C.

General Knowledge Skills and Abilities (KSAs)

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

• Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
• Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
• Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
• Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
• Flexibility: Is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
• Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
• Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
• Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations accordingly.
• Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
• Quality Assurance: Knowledge of ideologies, techniques, and tools for quality assurance and control. The ability to put those ideologies, techniques, and tools into practice.