Retail Sales Associate Brea

Founded in 2010 POP MART is a leading global pop culture and entertainment company. With IP at its core POP MART works with artists and designers worldwide to develop and operate IPs creating products services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS TWINKLE TWINKLE CRYBABY DIMOO SKULLPANDA Hirono and MOLLY. As of the first half of 2026 POP MART had more than 100 million registered members worldwide operated 676 physical stores and over 2800 ROBO SHOP vending machines and reached nearly 100 countries and regions through cross-border e-commerce platformsbringing joy to consumers around the world.

Position: Retail Sales Associate

Location: Brea CA

Department: Retail

Hourly: $17.00

Job Overview

POP MART is seeking energetic customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales Associate you will serve as a brand ambassador by delivering exceptional service building genuine connections with customers and helping drive store performance through product knowledge storytelling and sales excellence.

In this role you will create an engaging in-store experience by understanding each customers needs introducing them to POP MARTs world of collectible art toys and providing personalized recommendations that inspire excitement and repeat visits. You will also support daily store operations including merchandising inventory management and maintaining a clean organized and welcoming environment.

A passion for designer toys collectibles art fashion anime gaming or pop culture is highly valued and will help you succeed in this role.

What You Will Achieve

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MARTs story artist collaborations collectible characters product collections promotions and membership program.
• Educate customers on our collectible culture including Blind Boxes MEGA Collections accessories limited editions and new product launches.
• Drive sales by identifying customer needs making personalized product recommendations upselling complementary merchandise and achieving individual and store sales goals.
• Accurately process customer purchases returns exchanges and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments replenishing merchandise organizing inventory and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness organization and safety throughout the sales floor and backroom.
• Support inventory accuracy through cycle counts stock replenishment and operational best practices.
• Collaborate with teammates to achieve daily sales goals operational objectives and an outstanding customer experience.
• Cross-train to support POP MART Robo Shop (vending machine) replenishment and inventory processes as business needs require.
• Maintain compliance with company policies cash handling procedures and loss prevention standards.
  

What You Will Need

• High school diploma or equivalent preferred.
• 1 year of customer-facing retail hospitality entertainment or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to build rapport quickly and confidently recommend products.
• Interest in collectibles designer toys art anime gaming fashion or pop culture is strongly preferred.
• Strong organizational skills with the ability to multitask in a fast-paced retail environment.
• Comfortable learning new technology point-of-sale systems and operational processes.
• Ability to work independently while contributing to a collaborative team environment.
• Bilingual or multilingual abilities are a plus.
• Must be at least 18 years of age.
  

Work Schedule & Availability

Due to the nature of retail operations team members are expected to maintain flexible availability to support business needs. Work schedules may include mornings afternoons evenings weekends holidays and peak shopping periods. Schedule assignments will be communicated in accordance with all applicable federal state and local scheduling laws.

What We Offer

• Competitive compensation
• Performance-based growth opportunities
• Comprehensive onboarding and product training
• Career development and internal promotion opportunities
• Collaborative inclusive and creative team culture
• Opportunities to support new store openings and special brand events
• The chance to be part of one of the worlds fastest-growing designer toy and collectible brands
  

*The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties responsibilities and qualifications for this job.

Physical Requirements

• Frequently lift carry push or move merchandise weighing up to 50 pounds.
• Stand and walk continuously for extended periods typically 68 hours per shift.
• Frequently bend kneel squat reach overhead and climb ladders or step stools safely.
• Perform repetitive tasks such as stocking merchandise unpacking shipments pricing products and organizing inventory.
• Work efficiently in a fast-paced retail environment while managing multiple priorities.
• Operate standard retail equipment and stockroom tools including handheld scanners box cutters and ladders.
• Work in varying environments including the sales floor stockroom and receiving areas.
  

Pay Range Details

The hourly pay rate for this position is $17.00 per hour. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge skills experience and qualifications.

Equal Employment Opportunity

POP MART is committed to fostering a safe inclusive and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race color religion creed sex gender gender identity or expression sexual orientation national origin ancestry age marital status disability medical condition genetic information veteran or military status or any other characteristic protected by applicable federal state or local law.

Employment decisions at POP MART are based on business needs job requirements and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing .

To perform this job successfully an individual must be able to perform each essential job function satisfactorily. The qualifications skills abilities and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer POP MART does not discriminate against applicants or employees

because of race color creed religion sex national origin veteran status disability age citizenship

imarital or domestic/civil partnership status sexual orientation gender identity or expression or because of

any other status or condition protected by applicable federal state or local law.

Required Experience:

IC