Retail Manager

Retail Manager

We are seeking a Retail Manager to join our Healthcare+ team at Houston Methodist West Hospital in Houston, Texas. The Retail Manager is responsible for operations of assigned retail location. The Retail Manager must ensure efficient operations of their store in line with Aramark's policies, procedures, and client contract. The Manager coordinates the store's guest services so that staff members and guests experience a positive impression of the facility. Responsibility for overall store merchandising, product inventory, purchasing, and other needs to fulfill operations.

Job Responsibilities

• Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution
• Oversee and support hospital catering operations, ensuring timely service execution, client satisfaction, accurate event coordination, and adherence to food safety and service standards
• Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget
• Ensure development and training of customer service programs and product knowledge
• Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
• Address and resolve any customer issues
• Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores
• Periodically check and verify the accurate ticketing of merchandise
• Lead periodic physical inventories as well as potential count discrepancies
• Maintain effective client and customer rapport for mutually helpful business relationships

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires 2-4 years of leadership experience in retail food service
• Associate degree from an accredited college or university required
• Proficiency with Microsoft Office and Point-of-Sale (POS) systems
• Preferred experience with mobile ordering platforms, kiosk ordering, and Mashgin self-checkout systems
• Ability to work a flexible, event-based schedule, including some evenings and weekends
• Strong organizational and time management skills
• Profit and loss (P&L) accountability and/or contract-managed services experience required
• Demonstrated ability to deliver excellent customer service in alignment with Aramark's service standards