Global Mobility Specialist III

Global Mobility Specialist III

Job Category: Travel and Relocation Support

Location: Maitland, FL 32751, USA

Job Description

Job Summary and Department Description

The Global Mobility team is responsible for supporting the successful transition, integration, and ongoing experience of international healthcare professionals (HCPs) throughout their entire assignment lifecycle in the United States, from pre-arrival through the completion of their work assignment.

The Global Mobility Specialist III plays a vital role in preparing international healthcare professionals (HCPs) for successful transition and integration into life and work in the United States. This role is responsible for delivering a comprehensive range of pre-arrival and post-arrival support services through webinars, one-on-one calls, resource development, and personalized guidance as part of the Avant Transitions Program (ATP). The Global Mobility Specialist III ensures that HCPs are culturally, emotionally, and logistically prepared for both their professional assignments and personal acclimation into U.S. communities.

Essential Functions of the Job

• Serve as a trusted and professional representative of the Avant Healthcare Professionals program, building rapport with HCPs and fostering confidence and stability throughout the full transition lifecycle, from pre-arrival through active assignment.
• Educate HCPs prior to arrival through webinars, virtual sessions, and individualized one-on-one calls, providing tools and resources that support cultural understanding, professional expectations, and logistical readiness.
• Provide structured, proactive support during the first 90 days of an HCP's assignment through scheduled check-in calls to assess adjustment, address concerns, and support successful cultural and workplace integration.
• Offer ongoing, on-assignment support beyond the initial 90 days through as-needed outreach, responding to HCP-initiated requests and proactively engaging when cultural, personal, or professional concerns arise.
• Support HCPs in navigating assignment-related challenges from a cultural assimilation and lifestyle adjustment perspective, helping them adapt to U.S. workplace norms, expectations, and community engagement.
• Deliver continued education and guidance throughout the Avant Transitions Program (ATP) via live presentations, small group discussions, targeted resources, and individual one on one sessions to promote long-term assignment success.
• Provide individualized resources and guidance on key relocation and lifestyle topics, including housing, transportation, budgeting, school enrollment, and family support needs such as spousal employment and childcare.
• Develop, update, and distribute on-assignment resources, newsletters, and educational materials to support ongoing engagement and support while HCPs are active on assignment.
• Create, revise, and maintain educational content, presentation materials, and resource guides to ensure alignment with current policies, best practices, and evolving cultural trends.
• Maintain accurate and timely documentation in internal systems, capturing all communications, case notes, and support activities.
• Collaborate closely with internal teams to address challenges, escalate concerns appropriately, and implement tailored, effective solutions.
• Communicate and coordinate with external vendors, as needed, to support HCP needs and facilitate timely issue resolution.
• Participate in weekly team meetings, contributing updates, insights, and collaborative problem-solving to strengthen overall program delivery.

Marginal Functions of the Job

• Other duties as assigned

Normal Work Schedule

This is a full-time position. Standard business hours are Monday through Friday 8:00 AM to 5:00 PM. Additional time outside of these hours may be needed to complete the essential functions of the job.

Education, Training and Experience

• High school diploma or equivalent required; Associate's degree preferred.
• 2-3 years of experience in counseling, customer service, global mobility, or a related field.
• Experience working with international populations or living outside the U.S. preferred.
• Strong organizational and problem-solving skills, with the ability to handle multiple tasks and prioritize effectively.
• Exceptional communication skills, both written and verbal, with proficiency in software tools such as Word, Excel, and PowerPoint.
• Demonstrated cultural awareness and sensitivity, with an understanding of the unique needs of international personnel.

Job Level Competencies

• Technical Skills: Intermediate ability to perform technical skills required for job role. This may include the use of specific technology, knowledge of job-specific tasks and concepts, etc. Intermediate ability to determine methods and procedures on new assignments. Intermediate ability to handle routine tasks as well as non-routine tasks. Intermediate ability to handle tasks with high level of complexity with limited guidance.
• Communicates Effectively: Intermediate ability to provide clear and concisely written, verbal and nonverbal communication. Develops and delivers effective communication to networks with senior internal and external personnel in own area of expertise. Experienced professional with a full understanding of the area of specialization.
• Develops Self: Intermediate ability to use and apply professional concepts in the full area of specialization. Intermediate ability to contribute to strategic initiatives within the specialization. Intermediate ability to stay current with emerging trends within area of expertise. Intermediate ability to pursue opportunities to broaden expertise and contribute to the organization's goals.
• Customer Focus & Teamwork: Intermediate ability to collaborate and share knowledge within department. Intermediate ability to apply an understanding of customer needs and team dynamics. Intermediate ability to gather and escalate customer feedback and insights.
• Decision Making: Intermediate ability to evaluate existing solutions and alternatives to obtain the most optimal results through both routine and non-routine problem-solving decisions. Intermediate ability to assess risks and benefits of newly proposed solutions for routine or non-routine scenarios within the team. Intermediate ability to identify when to seek input from others.
• Innovation: Intermediate ability in the development of ideas to establish new or improve existing business processes and increase productivity. Intermediate ability to handle problems of a diverse scope within area of specialization where the analysis of data requires careful evaluation. Intermediate abilities in creativity, flexibility, continuous improvement, curiosity, experimentation, data analysis, and entrepreneurship.
• Quality & Results Oriented: Intermediate ability to take ownership of their work and set high quality standards for output that impacts the team, department, or other cross-functional partners. There may be some management oversight for corrections, adjustments, or other considerations. Intermediate ability to consistently achieve exceptional results that positively impact the team and department.
• Resourceful & Tenacious: Intermediate ability to apply Company policies, procedures, and other available resources in a creative and effective way to resolve a variety of moderate to complex issues.

Required Licenses, Certifications, and Other Specific Requirements of Law

• Health Insurance Portability and Accountability Act (HIPAA) certification and ability to obtain and maintain
• Must possess a clean and valid Florida driver's license and satisfactory driving record with ability to be covered under Avant's auto insurance policy.

Other Characteristics of the Position

Physical Demands:

• Stationary desk work for extended periods at a time
• Regularly required to communicate
• Infrequent lifting of office supplies up to 20 lbs.
• Vision abilities including close vision and ability to adjust focus

Work Environment:

• This job operates in a professional office environment.
• This role routinely operates standard office equipment.

Statement of Responsibility for Confidential Data

• Has access to, and requires daily use of, confidential records.
• Required by federal law to maintain strict confidentiality of "Avant" employee information and maintain security of such information.
• Proprietary Information and Non-Conflict Agreement required.

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your