Luxury Retail Associate Retail Farmington1001 Lafayette DriveFarmington, PA 15437, USA +0 more Jun 16, 2026 Full Time

Luxury Retail Associate

The Retail Associate is responsible for delivering exceptional guest service while creating a welcoming and sophisticated shopping experience within the resort's retail outlets. This position serves as a brand ambassador for the resort, assisting guests with merchandise selection, maintaining visual presentation standards, processing transactions, and contributing to the overall success of the retail operation. The ideal candidate is passionate about luxury hospitality, fashion and merchandise trends, and providing personalized service that exceeds guest expectations.

Essential functions include greeting guests and helping with the merchandise, maintaining a working knowledge of the products and services offered at Nemacolin, assisting guests with all of their shopping needs, contacting clients on a regular basis to provide updates regarding sales promotions and special events, participating in departmental sales drives and special events, constructing and maintaining merchandise displays, operating POS system as needed, preparing gift bags and packing the merchandise for shipping purposes, balancing end-of-shift reports, attending and participating in departmental meetings and training seminars, and other job duties assigned.

Knowledge, skills, and abilities required include being customer-service oriented, communicating fluently in English, having excellent communication skills, and being able to work flexible hours including nights, holidays, and weekends.

At Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Growth & development opportunities include paid training and structured onboarding, hands-on learning and cross-department opportunities, clear pathways for advancement and internal promotion, and recognition through individual and team honors.

Benefits & everyday perks include competitive hourly wages and an attractive 401(k) program, medical, dental, and vision coverage for eligible associates, paid time off and holiday compensation, discounted associate meals and uniform services, savings across resort dining, retail, spa, and activities, and exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

About Nemacolin: A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.