Guest Service Agent

Front Desk ClerkThe Front Desk Clerk is the first point of contact for guests at our Minnesota fishing resort. This role is responsible for providing friendly, knowledgeable, and efficient customer service while managing reservations, guest check-ins and check-outs, and general front desk operations. The ideal candidate enjoys working with people, has strong communication skills, and appreciates the outdoors and resort lifestyle.Greet guests warmly and provide a welcoming first impressionCheck guests in and out of cabins, lodges, and campsitesManage reservations via phone, email, and booking softwareAnswer guest questions about fishing conditions, resort amenities, lake access, boat rentals, and local attractionsProcess payments, issue receipts, and handle cash and credit transactions accuratelyCoordinate with housekeeping, maintenance, and dock staff to ensure guest readinessMaintain accurate guest records and reservation logsHandle guest concerns professionally and escalate issues when necessaryKeep the front desk area organized, clean, and presentableAssist with retail sales such as bait, tackle, merchandise, or licenses (if applicable)Follow all resort policies, safety procedures, and customer service standardsHigh school diploma or equivalent preferredPrevious customer service, hospitality, or front desk experience a plusComfortable using computers, phones, and reservation systemsStrong verbal and written communication skillsAbility to multitask in a fast-paced environmentDependable, punctual, and team-orientedKnowledge of fishing, boating, or outdoor recreation is helpful but not requiredAbility to stand, walk, and sit for extended periodsAbility to lift up to 25 pounds occasionallyComfortable working indoors and outdoors in varying Minnesota weather conditionsIncludes weekends, holidays, and peak fishing seasonsFlexible scheduling with part-time or full-time hours availableFriendly, outdoor-oriented resort environmentCompetitive hourly pay (based on experience)Employee discounts on resort amenities and merchandiseOpportunities to enjoy Minnesota's lakes and outdoor lifestyleSupportive, family-friendly work atmosphere401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.