Salon Floor Leader / Lead Stylist

Job Description

Job Description

We are currently seeing a Salon Leader/Manager to join our team. You will be responsible for overseeing staff and evaluating department efficiency.

Job Description

1. Handling personnel problems as they arise and enforcing staff disciplinary actions with approval from the business manager.

2. Handle client problems and complaints professionally or escalate to management.

3. Assist in conducting training classes with Salon Manager once a quarter.

4. Give input on the stylist's performance for quarterly evaluations.

5. Communicate with the salon manager on training issues that stylists must implement to ensure client satisfaction.

5. Handling escalated disputes between stylists and clients, informing the assistant manager for documentation.

6. Recruitment of new stylists, interview and assist with training, and monitoring of new stylists' progress within the company to meet goals

7. Implement new ideas and ways for continued education and team morale

8. Supervision of stylist upholding confidentiality at all times

9. Professional, effective communication, leadership, and business management skills.

Salon Floor Leader / Lead Stylist

Position Summary

The Salon Floor Leader/Lead Stylist is responsible for supporting the daily operations of the salon by providing leadership, coaching, and technical guidance to the salon team. This role serves as a mentor to stylists and assistants, helps maintain exceptional guest experiences, and works closely with the Salon Manager to uphold Versus Salon's service, education, and performance standards.

Key Responsibilities

* Assist with the training, coaching, and development of new stylists.
* Serve as a technical resource for stylists by providing support with consultations, formulations, haircutting, color services, extensions, and styling techniques.
* Act as a liaison between clients and stylists to ensure guest expectations are met and assist with service challenges when needed.
* Mentor salon assistants and apprentices while monitoring their progress through the Versus Salon Training Check-Off List.
* Identify training needs and communicate learning opportunities or performance concerns to the Salon Manager.
* Assist the Salon Manager in planning and conducting quarterly education and in-salon training classes.
* Provide constructive feedback during quarterly stylist performance evaluations.
* Support implementation of salon service standards, consultation procedures, and client satisfaction initiatives.
* Assist in resolving guest concerns and service recovery situations while documenting and communicating issues to the Assistant Manager and Salon Manager.
* Promote teamwork, professionalism, and a positive salon culture.
* Lead by example through exceptional technical work, customer service, punctuality, and professionalism.
* Support retail sales initiatives by educating guests and team members on home care recommendations.
* Maintain cleanliness, sanitation, and compliance with all state board regulations and salon policies.

Qualifications

* Active Virginia Cosmetology License.
* Minimum of 3–5 years of professional salon experience preferred.
* Advanced knowledge of haircutting, hair coloring, texture services, styling, and hair extensions.
* Strong consultation and problem-solving skills with the ability to manage challenging client situations professionally.
* Proven leadership, mentoring, and coaching abilities.
* Excellent communication, organizational, and interpersonal skills.
* Experience with salon management software (Booker, MINDBODY, or similar systems) preferred.
* Strong retail sales and product recommendation skills.
* Knowledge of sanitation regulations, color theory, and best practices for salon operations.
* Ability to assist with front desk operations and support overall salon workflow when necessary.

Preferred Skills

* Experience training or educating salon professionals.
* Passion for continued education and professional development.
* Strong conflict-resolution and customer service skills.
* Ability to multitask in a fast-paced salon environment.
* Experience with curly hair, textured hair, and extensions is highly preferred.

Company Description

Salon Floor Leader / Lead Stylist\r\n\r\nPosition Summary\r\n\r\nThe Salon Floor Leader/Lead Stylist is responsible for supporting the daily operations of the salon by providing leadership, coaching, and technical guidance to the salon team. This role serves as a mentor to stylists and assistants, helps maintain exceptional guest experiences, and works closely with the Salon Manager to uphold Versus Salon's service, education, and performance standards.\r\n\r\nKey Responsibilities\r\n\r\n* Assist with the training, coaching, and development of new stylists.\r\n* Serve as a technical resource for stylists by providing support with consultations, formulations, haircutting, color services, extensions, and styling techniques.\r\n* Act as a liaison between clients and stylists to ensure guest expectations are met and assist with service challenges when needed.\r\n* Mentor salon assistants and apprentices while monitoring their progress through the Versus Salon Training Check-Off List.\r\n* Identify training needs and communicate learning opportunities or performance concerns to the Salon Manager.\r\n* Assist the Salon Manager in planning and conducting quarterly education and in-salon training classes.\r\n* Provide constructive feedback during quarterly stylist performance evaluations.\r\n* Support implementation of salon service standards, consultation procedures, and client satisfaction initiatives.\r\n* Assist in resolving guest concerns and service recovery situations while documenting and communicating issues to the Assistant Manager and Salon Manager.\r\n* Promote teamwork, professionalism, and a positive salon culture.\r\n* Lead by example through exceptional technical work, customer service, punctuality, and professionalism.\r\n* Support retail sales initiatives by educating guests and team members on home care recommendations.\r\n* Maintain cleanliness, sanitation, and compliance with all state board regulations and salon policies.\r\n\r\nQualifications\r\n\r\n* Active Virginia Cosmetology License.\r\n* Minimum of 3–5 years of professional salon experience preferred.\r\n* Advanced knowledge of haircutting, hair coloring, texture services, styling, and hair extensions.\r\n* Strong consultation and problem-solving skills with the ability to manage challenging client situations professionally.\r\n* Proven leadership, mentoring, and coaching abilities.\r\n* Excellent communication, organizational, and interpersonal skills.\r\n* Experience with salon management software (Booker, MINDBODY, or similar systems) preferred.\r\n* Strong retail sales and product recommendation skills.\r\n* Knowledge of sanitation regulations, color theory, and best practices for salon operations.\r\n* Ability to assist with front desk operations and support overall salon workflow when necessary.\r\n\r\n Preferred Skills\r\n\r\n* Experience training or educating salon professionals.\r\n* Passion for continued education and professional development.\r\n* Strong conflict-resolution and customer service skills.\r\n* Ability to multitask in a fast-paced salon environment.\r\n* Experience with curly hair, textured hair, and extensions is highly preferred.