Technician, Information Technology

Technician, Information Technology (CP) The Information Technology Technician provides front-line technical support to employees across the organization by troubleshooting hardware, software, and technology-related issues. This role is responsible for delivering timely and effective customer service, supporting end-user computing environments, assisting with employee onboarding and offboarding activities, and coordinating issue resolution with internal and external technology support resources. Responsibilities Provide professional, responsive, and customer‑focused technical support to employees regarding computer hardware, software, mobile devices, and related technology systems. Diagnose, troubleshoot, and resolve routine hardware, software, operating system, printer, and peripheral issues. Escalate and coordinate support requests with third‑party IT service providers, vendors, and internal technology teams as appropriate. Track, document, and update support tickets to ensure timely issue resolution and accurate record keeping. Assist with setup, configuration, deployment, and maintenance of desktop computers, laptops, mobile devices, monitors, and related equipment. Support employee onboarding activities, including workstation preparation, equipment deployment, account setup coordination, and basic technology orientation. Support employee offboarding activities by collecting company‑issued technology assets and coordinating account deactivation processes. Provide one‑on‑one training and guidance to employees on company‑supported applications, hardware, and technology tools. Create and maintain basic technical documentation, user guides, and knowledge base articles. Assist with inventory tracking, asset management, and technology equipment organization. Maintain a high level of customer service while responding to technical support requests in a timely manner. Collaborate effectively with team members and other departments to support operational needs. Follow established IT procedures, standards, and security requirements. Perform other duties and assignments as required. Qualifications Education & Experience High school diploma or equivalent required. Associate degree in Information Technology, Computer Science, or related field preferred. Minimum of two (2) years of experience providing help desk, desktop support, or technical support services in a macOS environment. Experience supporting both macOS and Windows operating systems required. Experience working in a corporate or enterprise technology environment preferred. Apple product and device certifications preferred. Knowledge, Skills, And Abilities Strong working knowledge of macOS and Windows operating systems. Ability to troubleshoot and resolve hardware, software, and end‑user technology issues. Strong customer service orientation with a commitment to providing high‑quality support. Excellent verbal and written communication skills. Ability to explain technical concepts and instructions to users with varying levels of technical expertise. Strong organizational skills with the ability to prioritize multiple support requests effectively. Demonstrated problem‑solving and critical‑thinking abilities. Ability to work independently while contributing to a collaborative team environment. Demonstrated initiative and willingness to learn new technologies. Ability to maintain confidentiality and handle sensitive information appropriately. Proficiency with Microsoft Office applications and common business software. Ability to adapt to changing priorities and business needs in a fast‑paced environment. Physical Requirements Ability to sit, stand, walk, bend, and lift technology equipment weighing up to 25 pounds. Ability to install, move, and connect computer equipment and peripherals. Ability to work at a computer workstation for extended periods. Working Conditions Primarily office‑based environment with occasional travel between company locations as needed. May require occasional after‑hours or weekend support to assist with technology deployments, onboarding activities, system maintenance, or business‑critical support needs. Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. #J-18808-Ljbffr Venture Global LNG