Brand Experience Specialist

About rag & bone
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.


We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.


Job Summary:
The Brand Experience Specialist will be focused on maximizing the sales of Alice and Olivia, FRAME, and rag & bone product throughout NorthPark Center. This is achieved by offering outstanding customer service, product knowledge, maintaining compelling merchandise presentation, building personal clientele, and educating other colleagues.

Responsibilities:

• Serve as the key vendor partner to the General Manager/Assistant General Manager on all facets of all three brands
• Responsible for the cultivation of the businesses including customer experience and product presentation
• Partner with the Visual Merchandising brand and store teams ensuring all standards are maintained and that the brand images are elevated
• Leverage and motivate store partners and leadership teams to achieve the sales goals set by each brand, in addition to working closely with all brand partners
• Lead store-line product knowledge and selling education tools
• Effectively report on Daily KPI's, Weekly Recaps and tracking business to plans weekly, monthly and seasonally
• Analyze data and ground intelligence to identify and capitalize on key business opportunities
• Cultivate a customer centric team culture
• Communicate priorities and business-driving information to ensure leadership is aligned and equipped to maximize opportunities

Requirements:

• 3+ years in retail sales experienced required
• Previous management experience preferred but not required
• Strong communication skills. Comfortable communicating with both the brand and stores via email and phone
• Continuous standing and walking; ability to move around all store areas and be accessible to customers
• Ability to bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
• Ability to work a flexible schedule including days, nights, and weekends when business needs

Rules we live by | Rules you live by
Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity
Have No Fear | Innovate and solve problems
Own Every Decision | Work together and get results
Quality Matters | Not only with product, but we see it in our people
Make Shit Happen | Be disciplined, be competitive

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• Paid Parental Leave
• Membership to Calm and access to other wellness benefits
• Medical, dental, vision and ancillary benefits
• 401k

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.