Insurance Account Manager
$60k - $75kTownsend Insurance Group
Job Description
Job Description
Insurance Account Manager | $60,000 to $75,000 Salaried
Work Schedule: Monday through Friday | 9:00am to 5:00pm
Location: Danvers MA
Job Duties:
- This role is ideal for a service-driven professional who thrives in a fast-paced environment, values strong client relationships, and enjoys working as part of a collaborative team.
- You'll play a key role in delivering responsive day-to-day service, maintaining account accuracy, and supporting both client retention and growth.
- Manage a portfolio of personal and commercial lines accounts , building and maintaining strong client relationships through responsive, high-quality service
- Respond promptly to client inquiries, service requests, and issues to ensure a high level of customer satisfaction
- Review client exposures and existing policies to ensure appropriate coverage; process policy updates and changes as needed
- Collaborate with producers to support new business, including quoting, binding, and onboarding new accounts
- Deliver accurate, timely day-to-day service while effectively prioritizing workload to meet deadlines and service standards
- Monitor carrier turnaround times and follow up on policies, endorsements, and claims to ensure efficient processing
- Conduct regular account reviews focused on retention, coverage accuracy, and identifying cross-selling opportunities
What You Start Out With:
- Established client base and strong carrier relationships across MA, NH, ME, and CT
- Opportunity to manage a diverse book with the support you need to succeed
- Close collaboration with experienced producers and team members who genuinely support one another
- Long-term growth potential within a stable, community-focused agency
Townsend Insurance Group | Danvers MA
We are a local independent insurance agency, specializing in a wide range of insurance products for personal and business needs. We pride ourselves on wonderful customer service and being attentive to their needs, we do not work for insurance carriers; we work to serve our customers.
Benefits:
- Health, Dental, and Vison Insurance,
- 401K with employee contribution,
- 2 Weeks (80 hours) Paid Vacation Time - Accrued,
- 6 Sick Days Per Year,
- 2 Personal Days,
- 9 Paid Holidays,
- 3 Floating Holidays (Presidents Day, Columbus Day, and Veterans Day),
- 12 Hours of Volunteer Time
Qualifications:
- 3-5 years of prior insurance industry experience preferred
- High school diploma or the recognized equivalent, required
- Must have an active P and C License
- Proficient in the use of Windows programs including Outlook, Word and Excel
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