Patient Relations Coordinator

Ackerman Cancer Center Patient Relations Coordinator

Ackerman Cancer Center, the pioneering leader in cancer treatment, is seeking a dedicated and skilled Patient Relations Coordinator to join our team. With the distinction of being the only physician-owned proton center in the world, we are committed to providing innovative and patient-centric care.

At Ackerman Cancer Center, we believe in a work-life balance, ensuring your personal and professional fulfillment.

Additionally, we are delighted to offer a comprehensive benefits package that includes medical, dental and vision coverage, as well as voluntary benefits, a 401k retirement plan, tuition reimbursement and generous paid time off (PTO).

Position Overview

The Patient Relations Coordinator is responsible for managing patient interactions, including answering multi-line phone calls, scheduling appointments, verifying insurance eligibility, and collecting co-pays. This role also assists with medical records, coordinates physician schedules, and ensures accurate documentation in the Electronic Medical Records (EMR) system. Additionally, the coordinator performs general office and receptionist duties, contributing to an efficient and welcoming healthcare environment.

Essential Job Functions

• Provide professional telephone services, schedule appointments, and send reminders
• Greet and check in patients, assist with paperwork, and enter information into the EMR system
• Verify and update patient demographics and insurance eligibility, including obtaining prior referrals
• Process co-payments and track patient financial responsibilities
• Coordinate appointments with referring physicians and schedule follow-ups and physician-ordered tests
• Track and update physician schedules
• Obtain, scan, and attach medical records to patient charts
• Maintain the waiting room, ensure a welcoming environment, and prepare refreshments
• Make reminder calls for labs, follow-ups, and upcoming visits
• Generate daily clinical summaries and weekly demographic compliance reports
• Obtain and upload patient photos for charts

Requirements:

Required

• Bachelor's Degree required
• Strong organization, time management, and attention to detail
• Excellent telephone etiquette and communication skills
• Professional, friendly, and confident interpersonal skills
• Knowledge of medical terminology and insurance verification processes
• Proficiency in Microsoft Office (Excel, Outlook, Word) and standard office equipment

Preferred

• Medical office experience
• Prior experience working in a medical office
• Experience with multi-line phone systems and Electronic Medical Records (EMRs)
• Bilingual proficiency is a plus
• Knowledge of Insurance verification

Hours: Generally, Monday - Friday 8:30am-5:00pm