Business Analyst/Project Coordinator

Paysign is seeking a Business Analyst / Project Coordinator to bridge business stakeholders and the engineering, data, and DevOps teams delivering our payment processing and healthcare platforms. This role gathers and documents requirements, coordinates project delivery, tracks timelines and dependencies, and keeps stakeholders and clients informed. It also helps organize the evidence and change-management artifacts required in a Cardholder Data Environment (CDE) governed by PCI-DSS and SOC 2. The ideal candidate is highly organized, communicates clearly, and is comfortable translating between business needs and technical teams.

Key Responsibility Areas

Requirements Gathering & Analysis

• Elicit, analyze, and document business and functional requirements from internal stakeholders and clients
• Translate requirements into clear user stories, acceptance criteria, process flows, and specifications for engineering and data teams
• Identify gaps, dependencies, and impacts across systems, and help define scope and priorities
• Support backlog grooming and ensure requirements are testable and traceable through delivery

Project Coordination & Delivery Tracking

• Coordinate project and sprint activities across engineering, data, DevOps, and QA teams
• Maintain project plans, timelines, milestones, and dependency/risk tracking; flag blockers early
• Administer and maintain work in Jira (boards, epics, stories, workflows) and keep status current
• Schedule and facilitate standups, planning, reviews, and retrospectives; capture and follow up on action items

Stakeholder & Client Communication

• Serve as a liaison between business stakeholders, clients, and technical teams
• Communicate status, timelines, risks, and change impacts to both technical and non-technical audiences
• Coordinate client-facing requirements, onboarding, and change requests with the relevant internal teams

Documentation

• Produce and maintain specifications, process/workflow diagrams, runbooks, and project documentation
• Maintain a single source of truth in Confluence (or equivalent) for requirements, decisions, and delivery status
• Document acceptance criteria and support UAT coordination and sign-off

Compliance & Audit Coordination

• Help organize PCI-DSS and SOC 2 evidence, control documentation, and change-management records
• Track change approvals and ensure delivery follows CDE change-management and separation-of-duties processes
• Coordinate audit and assessment activities by gathering artifacts and scheduling stakeholder input

Reporting & Metrics

• Produce status reports, delivery dashboards, and KPIs for leadership and stakeholders
• Track and report on scope, schedule, throughput, and risk across active projects
• Identify process-improvement opportunities and help standardize PMO/BA practices

Required Qualifications

• 3+ years of experience as a business analyst, project coordinator, or similar role in a software/technology environment
• Experience gathering and documenting requirements and writing user stories/acceptance criteria
• Hands-on experience with Jira and Confluence (or equivalent project/documentation tools)
• Experience coordinating delivery in Agile/Scrum or hybrid environments
• Strong written and verbal communication and stakeholder-management skills
• Excellent organization, attention to detail, and ability to manage multiple concurrent workstreams
• Comfortable working with technical teams and translating between business and technical language

Preferred Qualifications

• CBAP, PMI-PBA, CAPM, PMP, or Certified Scrum Master (CSM) certification
• Experience in fintech, payment processing, or healthcare/regulated industries
• Familiarity with PCI-DSS and/or SOC 2 compliance and audit-evidence coordination
• Basic SQL or comfort reading data/reports (e.g., Tableau dashboards)
• Experience coordinating client-facing implementations or onboarding
• Familiarity with software delivery on AWS and CI/CD concepts