Sr Cust Exp Manager

Job Description You will report directly to our Sales Leader and you’ll work out of our Tempe, AZ location on a hybrid work schedule. US Digital Designs by Honeywell offers Fire Station Alerting. The business sells directly to fire departments and dispatch centers and then executes the projects. This position leads the project managers and field professionals to deliver for customers. This role ensures customer satisfaction, financial performance, and risk‑managed projects. Key Responsibilities Lead and manage the team responsible for the delivery of Fire Station Alerting systems to various customer locations. Promote and lead a safety culture reducing risk. Develop and maintain project plans, schedules, and budgets to ensure timely and within‑budget project completion. Identify and manage project risks, issues, and dependencies, and implement effective mitigation strategies. Conduct regular meetings with customers to ensure satisfaction during projects, to address concerns and gather feedback. Ensure clear and effective communication with customers to manage expectations and build strong relationships. Provide training and support to the team to develop a strong, high‑performing group. Monitor and manage the financial performance of the projects team, including budget tracking, cost control, and forecasting. Identify opportunities for cost savings and process improvements to enhance project profitability. Collaborate with cross‑functional teams, including engineering, sales, and customer support, to ensure seamless project delivery. Foster a positive and collaborative working environment to promote team success.

YOU MUST HAVE

5+ years of experience managing low‑voltage or equivalent projects, with a strong focus on customer experience and process improvement. 5+ years of team leadership with proven ability to lead and develop teams, drive standardization, and manage operational performance using KPIs. Familiarity with tools and systems such as SAP, Customer Portals, Excel, and integrated reporting systems to support customer service functions. Strong skills in program execution, corrective action planning, and cross‑functional collaboration to achieve business objectives.

WE VALUE

Bachelor's degree or equivalent experience. 5+ years demonstrated operational experience within emergency services environments or direct involvement in fire station operations. Experience with IT networking architectures, protocols, and industry best practices essential for supporting mission‑critical systems. Expertise in authoring comprehensive technical documentation and developing user guides to facilitate knowledge transfer and system adoption. Excellent organizational skills and the ability to train and motivate others. Experience leading change and driving efficiency through process improvements and automation. Strong collaboration skills and the ability to work effectively with multiple departments. Compliance Eligibility Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as a U.S. citizen, a U.S. permanent resident, or a person with protected status in the U.S. under asylum or refugee status, or an individual who has the ability to obtain an export authorization. Benefits In addition to a competitive salary, leading‑edge work, and developing solutions side‑by‑side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. The package includes employer‑subsidized Medical, Dental, Vision, and Life Insurance; Short‑Term and Long‑Term Disability; 401(k) match; Flexible Spending Accounts; Health Savings Accounts; Employee Assistance Program; and Educational Assistance; Parental Leave; Paid Time Off for vacation, personal business, sick time, and parental leave; and 12 paid holidays. #J-18808-Ljbffr Honeywell Technologies