Senior Business Analyst/Project Manager

Senior Business Analyst/Project Manager

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities.

DCWP-DoTSS is seeking a Senior Business Analyst to augment the existing Project Management Office (PMO) team. Reporting to the Executive Director of the PMO, the Business Analyst will support project delivery initiatives by providing business analysis, operational support, and coordination across multiple projects and stakeholders. The ideal candidate will possess strong analytical, communication, and documentation skills, along with experience supporting enterprise applications, business processes, and data analysis initiatives. The successful candidate should possess the following:

• Strong analytical, problem-solving, and organizational skills.
• Experience gathering and documenting business and functional requirements.
• Knowledge of business process analysis, workflow documentation, and data analysis techniques.
• Familiarity with project implementation methodologies including Agile/Scrum and Waterfall.
• Experience with operational support and issue resolution processes.
• Proficiency with documentation and collaboration tools such as Microsoft Office, Visio, and DevOps platforms.
• Excellent written and verbal communication skills with the ability to work effectively across technical and non-technical teams.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and quality.
• Perform data analysis activities including collecting, cleansing, validating, and interpreting data to support operational and business decision-making.
• Support operational and production activities by identifying, prioritizing, troubleshooting, and documenting business and system issues.