Entry Level Service Desk Specialist

Job Description

Job Description

Entry Level Service Desk Specialist

Redstone Arsenal/Huntsville, AL

At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical solutions that actually make a difference. Whether it's a government or business organization, we focus on understanding the need and building something that works.

Our Team

At IPTA, everything starts with our people. We're big believers that when you invest in your team, great things happen. That's why we encourage learning, growth, and trying new things-even if you don't have all the answers yet.

Our culture is rooted in fierce determination, fearless integrity, and passionate service -but we also like to keep things collaborative, supportive, and down-to-earth.

We're looking for people who:

• Are curious and excited about technology
• Like solving problems and figuring things out
• Can take initiative but also enjoy working with a team
• Want to keep learning, growing, and challenging themselves

If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.

Responsibilities:

• Provide help desk support for users
• Provide Tier 1 and 2 level technical support to the AvMC Enterprise as needed
• Ensure all support requests initiated by end-users outside of the ASC end-user portal are captured in the ASC service management system, including emails, phone calls, web chats, and face-to-face contact
• Accurately log all service requests not received through the ASC end-user portal into the ASC service management system
• Provide technical assistance support in order to maintain secure and available systems by utilizing industry best practices to resolve incidents and respond to service requests while adhering to DoD cybersecurity policies
• Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting
• Provide expertise in the software and hardware used by the Government/ provide guidance and resolve issues as needed
• Provide technical guidance to diagnose, categorize, and troubleshoot routine technical issues
• Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting
• Provide expertise with Account Management-provisioning of user accounts, computing equipment, telephony equipment, and modification of user accounts when requirements arise for changes in user attributes/ Desktop Applications: MS Office, Adobe, JAVA, and similar applications typically deployed in an office setting /Desktop Support: Setup and administration of personal computing hardware and software (desktop PC, laptop, and tablets) including standard peripherals such as monitors, keyboards, mice, speakers, and web cameras (where applicable)/ Mobile Devices: provide technical assistance for mobile devices to include technical support, guidance, utilization, troubleshooting, and training/ Printers: installation and configuration of desktop printers, network printers, print servers, associated drivers, Common Access Card (CAC) release printing, and associated hardware/software/ Security Management: ensuring desired levels of protection for Federal systems, data, and related assets are achieved (e.g., CAC authentication, access control, encryption, intrusion detection, verification, digital signature, user management, role/privilege management, audit trail capture/analysis, etc.)
• Support the configuration of new devices and sustainment of existing devices while adhering to Defense Information Systems Agency (DISA) DoD Mobility Unclassified Capability (DMUC) policies, procedures, and guidance

Requirements:

• HS diploma or higher
• Great communication and organizational skills
• No experience necessary-will train
• Active Sec+ or ability to obtain within 4 months
• Must have the ability to obtain a security clearance (US citizen, etc.)

IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions.

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