Customer Support Representative (Customer Advocate)

Customer Support Advocate

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

Guide customers through questions, concerns, or challenges they encounter while using the product or service. Listen actively to understand the root of the issue and provide clear, effective solutions. Record detailed call information for auditing, reporting, and follow-up purposes. Maintain and update customer records to ensure accurate and current information. Works with retailers, field staff, or departmental liaisons to work towards a resolution for customers. Provide recommendations and guidance in a way that adds value and enhances the overall customer experience. Deliver fast, friendly, and accurate service by tailoring solutions to each customer's unique needs.

High school diploma or GED. 6+ months of exceptional Customer Service and Communication skills. Strong computer navigation skills. Highly organized and detail-oriented. Negotiation and Multi-tasking expertise. Strong Problem Solving and Decision-making abilities. Conversational, patient, and confident communication style with a positive attitude.

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

Performance-based bonus potential. Complimentary coffee available. Free on-site parking. Dedicated break rooms for rest and relaxation. Health, dental, and vision coverage with HSA options. Paid time off. Flexible pay options: daily or weekly pay. 401(k) retirement plan. Leadership development programs designed to support career growth and advancement. Professional and personal development through open-access courses via Alorica Academy. Paid training and tuition reimbursement. Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more. Employee assistance program for personal and professional support. Additional voluntary benefits to meet your individual needs.

Bold We challenge conventions and take smart risks. Relentless We deliver results, no matter what it takes. Connected We work as One Alorica because we're stronger together. True We show up as our authentic selves, every single day.