Project Coordinator

Job Description

Job Description

Benefits:

• Life Insurance
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Do you love helping people through difficult situations?

Then, don't miss your chance to join our franchise as a new Project Coordinator .  In this position you will be making a difference each and every day.  We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"!

We're seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, and has a drive for excellence and superior customer service. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero !

As a valued employee, you will receive competitive pay with opportunity to learn and grow.

Primary Responsibilities

• Manage the end-to-end claims process for commercial and residential properties, including Mitigation, Reconstruction, Contents, and other Environmental work
• Receive, enter, route, and track emergency and non-emergency leads, jobs, and project referrals, and assign priority responders
• Provide exceptional customer service by explaining claims procedures, scheduling work, conducting follow-ups and consultations, and maintaining customer check-ins
• Maintain, organize, and ensure accuracy of project files (digital and non-digital), including field documentation, photos, scope notes, correspondence, and relevant forms
• Maintain awareness of company-specific project cycle times for each phase
• Create detailed project records, log notes, document stakeholder communication, and update project files daily in WorkCenter and other TPA platforms
• Perform follow-up activities to gather missing data from various sources, including the Operations team, Estimators, clients, and insurance partners not obtained during the initial contact
• Monitor all purchase orders, including subcontractor invoices, and track material receipts
• Conduct daily reviews of compliance tasks, project statuses, works in progress, and update completion percentages
• Initiate and send invoices for completed projects, including deposits or progress billings per contract schedules
• Document and address customer service issues and complaints, tracking actions taken, follow-ups, and resolutions
• Review and communicate job management reports with the team
• Perform file closeouts, ensuring accurate dates, checking margins, and conducting accuracy and completeness audits
• Handle general administrative tasks as required, such as preparing reports, correspondence, document copying and filing, data entry, and spreadsheets
• Various other tasks as assigned 

Position Requirements

• 2+ year(s) of experience in a customer service, administrative or clerical role
• Experience with project management, job file processes and quality assurance
• Restoration/Construction industry experience a plus
• Strong communication skills, both written and verbal
• Exceptional interpersonal and customer service abilities
• Outstanding organizational skills with keen attention to detail
• Proven time management expertise, consistently meeting deadlines
• Solid analytical and problem-solving capabilities
• Effective task prioritization and delegation skills
• Adaptable in high-paced and occasionally stressful environments
• Proficiency in Microsoft Office Suite or related software
• Ability to learn new software
• Minimum of HSD/GED
• Ability to successfully complete a background check subject to applicable law

Hours

• Normal Working Hours - 40 Hours/week, Monday to Friday 8 AM to 5 PM
• Flexibility to work overtime when required, including occasional on-call phone rotation responsibilities
• Additional compensation or time-off arrangements may be applicable for on-call periods