Application Support Analyst

Application Support AnalystWorking at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Application Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.Responsibilities:Provide timely and effective L1/L2 technical support for the Commodities trading platform, including the Openlink application and its ecosystem.Drive the investigation, diagnosis, and resolution of highly complex application and system issues, ensuring minimal disruption to business operations.Systems will include market data, static data, trade lifecycle (Openlink) and risk management platforms.Monitor system health and performance, proactively identifying and addressing potential issues before they impact users.Support global critical front office risk batches and end-of-day batch processing.Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions.Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews.Participate in a rotational on-call schedule to support weekend and bank holiday coverage.Develop and maintain comprehensive support documentation, including knowledgebase articles and runbooks.Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests.Identify opportunities for process improvements and automation to enhance system stability and support efficiencyQualifications:2+ years of relevant experienceProficiency in SQL and experience working with relational databases such as Oracle or SQL Server.Scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting.Strong analytical, problem-solving, and critical-thinking skills.Excellent verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences.Ability to perform effectively in a high-pressure, fast-paced trading environment.Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar, not mandatory.Familiarity with the ITIL framework and best practices for incident, problem, and change management, not mandatory.Education:Bachelor's/University degree or equivalent experience