IT Tech Specialist | 2025PX05005 | THE-OFF-080 | THE-OFF-082

Full-time

Mindverse Consulting Services

Onsite Bilingual IT technician to support both our office staff and retail store team. You'll provide hands-on technical support, manage IT equipment, and troubleshoot issues related to hardware, software, network, SAP, and point-of-sale (POS) systems.

Fluent in KOREAN and ENGLISH Mandatory

Responsibilities

• Support office and retail staff with day-to-day IT issues

• Troubleshoot desktops, laptops, printers, phones, and POS terminals

• Set up and configure new equipment (PCs, monitors, scanners, registers, etc.)

• Install and maintain software, OS updates, and security patches

• Handle SAP user issues (e.g., access, printing, basic errors)

• Troubleshoot POS devices, receipt printers, scanners, and payment terminals

• Ensure network connectivity (wired and wireless) is stable and functional

• Maintain accurate IT asset inventory and documentation

• Support new hire onboarding and terminations (hardware, accounts, access)

• Manage tickets through the helpdesk system and escalate when needed

• Work with vendors for equipment repair or service coordination

Requirements

• Bilingual Korean/English

• 2+ years in IT support, preferably in mixed office/retail environments

• BS or BA degree in computer science, or a related field is desired.

• Hands-on experience with SAP and POS troubleshooting (Not a requirement)

• Proficient with Windows OS, MacOS, Apple iOS, Microsoft 365, and basic networking

• Familiar with remote support tools, imaging software, and ticketing systems

• Able to lift/move equipment (up to 50 lbs)

• Strong customer service and communication skills

• Ability to troubleshoot problems, eliminate variables, and get to root cause of issues.

• Available for onsite work at both office and retail location

• CompTIA A+, Network+, or other certifications are a plus

Work Timing

Regular Hours

Monday to Friday, 9am to 5pm

Work Timezone

Global Timezone

(GMT -0700) Pacific Time - Los Angeles (PST)

Reporting Location

Studio 1886
515 Shatto Place Los Angeles

Hours per week

Duration

12 month(s)

Apply

Vacancy posted 11 hours ago

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