Program Support Specialist

Job Description

Job Description

Program Support Specialist

Program Support Specialist

Full-Time | Monday–Friday, 8am–5pm
Location: Access Alaska, Inc.

About Access Alaska

Access Alaska is dedicated to promoting independence and improving the quality of life for Alaskans with disabilities. Our work is rooted in the Independent Living Philosophy and delivered through our Five Core Services:

• Independent Living Skills Training
• Peer Support
• Information & Referral
• Self & Systems Advocacy
• Transition Services

Access Alaska Inc:

We are seeking a detail-oriented and mission-driven  Program Support Specialist to join our Programs team. This role provides essential administrative support to program staff, consumers, and Direct Support Professionals (DSPs), ensuring timely and effective delivery of services. The Program Support Specialist reports to the Programs Manager.

Job Summary

The Program Support Specialist assists the Programs team with day-to-day administrative and programmatic tasks. This includes database management, paperwork preparation, DSP support, time sheet processing, and communication with internal and external stakeholders. The ideal candidate is organized, collaborative, and committed to supporting the independence of individuals served by Access Alaska.

Key Responsibilities

Administrative & Program Support

• Provide administrative support to Program Managers, Program Associates, Independent Living Advocates, and the broader Programs team.
• Assist with biweekly  Consumer Directed Personal Care Services (CDPCS)timesheet processing, including corrections and DSP follow-up.
• Prepare required paperwork for consumer intakes, 6‑month visits, renewals, and other documentation required by SDS, funders, or oversight entities.
• Maintain accurate consumer and DSP information in databases, including CIL Suite and Therap.
• Set up Therap profiles, caseloads, and timesheets for consumers and DSPs.
• Assist in maintaining and updating consumer e-files across programs; ensure documents are complete for recurring audits.

DSP & Staff Support

• Assist with DSP hiring, onboarding, orientations, training, and general support.
• Partner with Human Resources to monitor BCU and CPR renewals to ensure compliance.
• Support DSPs with Therap questions, troubleshooting, training, and timesheet corrections.
• Conduct follow-up calls to DSPs regarding incomplete or problematic timesheets.
• Assist in reviewing DSP timesheets to ensure SLA compliance, including monitoring for unauthorized overtime.

Compliance & Reporting

• Ensure timely reporting of incidents requiring Adult Protective Services or SDS Critical Incident Reports.
• Support Service Authorization extensions, renewals, and Medicaid eligibility checks.
• Assist with VA renewals and reports as needed.
• Input and maintain data in State of Alaska systems.
• Maintain tracking spreadsheets for renewals, 6‑month visits, and other program metrics; communicate trends to Program Director.

General Support

• Attend and participate in Programs team meetings.
• Print and mail timesheets and other business-related documents.
• Collaborate with Administrative Support Specialist to facilitate Therap trainings.
• Perform other duties as assigned.

Qualifications:

• Education: High School Diploma or GED required.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with consumers, DSPs, coworkers, care coordinators, and outside agencies.
• Experience in administrative support or human services preferred (but not required).
• Comfortable using databases and learning new software.
• Excellent communication and follow-through skills.

Work Authorization & Background Check:  All positions at Access Alaska, Inc. require both State of Alaska and Federal fingerprint-based and name-based background checks prior to employment. Employment requires initial  Provisional Approval , followed by a  Five-Year Approval .