Career Success Coach

Career Success Coach

Collaborates as a member of the Career Marketplace to provide individual and group career development services to Tri-C students and alumni that assists them in obtaining employment. Partners with full-time and adjunct faculty and instructors to support integration of career related assignments and events into the curriculum. Works with local, regional, and national employers to source experiential learning opportunities and part- and full-time employment.

Essential Functions

• Coaches Tri-C students and alumni on internship and job search strategies including: the elevator pitch, networking skills, informational interviews, mock interviews, resume, and cover letter reviews, along with other career development tools and strategies.
• Provides individual coaching to students to create customized, long-term career development plans, develop key competencies necessary to make informed decisions, and take the necessary steps to achieve their career goals.
• May coordinate and facilitate experiential learning and employment opportunities for students that align with their academic studies.
• Develops content, conducts workshops, and class informational sessions on a variety of topics to include career exploration, resume writing, interviewing, internships/job search strategies, networking tactics, and ethics in the workplace.
• Leverages the College's Schools, Academies, and various other college partners to develop a portfolio of students, using a case management approach to work with students based on School and Academy.
• Works directly with faculty and instructors from Schools and aligning Academy to integrate career exploration activities and assignments into the curriculum.
• Builds and maintains effective relationships with faculty, and, upon their request, facilitates an Career Marketplace overview of services and resources to academic program classes as a marketing, communications, and recruitment vehicle.
• Gathers and reports data for Career Marketplace regarding coaching appointments, classroom presentations, workshops, internships, and part- and full-time employment.
• Partners with the College's Student Experience division, including student affairs, enrollment, and athletics to develop and provide career development services to students.
• Collaborates with the College's Community Impact division, including the adult diploma program, and international services and programs to develop case management of students.
• Supports student success and engagement efforts at each campus by involvement in enrollment activities, retention initiatives, and other campus events.
• May identify employers that provide experiential learning opportunities, part-time, and full-time employment for students.
• Proactively cultivate relationships with small, mid-size, and large employers and emerging growth industries; positively maintain all associated relationships, building a "book of business" generating experiential learning and job leads.
• Drives the use of the Career Marketplace online job posting network as a recruiting resource for employers.
• Uses Handshake CRM for case management and communications.
• Promotes all of the College's talent pipelines to employers and emerging growth industries.
• Designs and coordinates networking initiatives, special events, and career fairs that assist students and alumni in finding employment opportunities.
• May conduct employer satisfaction surveys and recommend program upgrades and enhancements based on employer feedback.
• Represents Career Marketplace office to a wide variety of community organizations, professional associations, government agencies, non-profit entities, and partners in higher education to provide a professional presence supporting the College's brand.
• Performs other duties as assigned.

Required Qualifications

Education and Experience/Training

• Bachelor's degree in a related field. Significant related experience may substitute for education.
• Minimum of five (5) years of demonstrated experience in a progressively accountable role related to talent acquisition, staffing/placement, employee development, career coaching/consulting, and/or fields related to career development services.
• Demonstrated experience making sound decisions that affect a work unit or team.
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations.

Knowledge, Skills, and Abilities

• Possess working knowledge of career services concepts, practices, and procedures with the ability to use in varied situations as it pertains to the departmental focus.
• Ability to proficiently use a variety of internet tools and social networking sites as an employment sourcing tool.
• Ability to work effectively in a dynamic and changing work environment requiring flexibility and a sense of urgency.
• Ability to effectively complete work assignments within a team and independently.
• Ability to analyze data, recognize trends, develop recommendations, and present findings in a clear and understandable manner.
• Ability to be creative and exercise initiative.
• Possess excellent written, verbal, and interpersonal communication skills.
• Possess strong organizational and time-management skills.
• Works accurately with great attention to detail.
• Ability to adjust to changing priorities and respond appropriately to deadlines.
• Demonstrated intermediate project management skills.
• Demonstrated Intermediate-level proficiency with the Microsoft Suite.
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity.
• Ability to collaborate, persuade, and gain cooperation and acceptance of ideas on significant projects.
• Ability to develop and maintain relationships with key contacts to enhance workflow and quality.
• Possess sensitivity to respond appropriately to the needs of students and the community.

Competencies

Critical Competencies

• Communication
• Collaboration
• Quality of Work

Very Important Competencies

• Service Focus
• Adaptability

Important Competencies

• Time Utilization
• Continuous Improvement

Preferred Qualifications

Education and Experience/Training

• Master's degree in human resources, business administration, adult development, student development, or a related field.
• Three (3) years of demonstrated experience in a higher education career services function.
• Demonstrated experience working with a variety of industries in the private sector.

Physical Demands/Working Conditions

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• Must be willing to work a student friendly schedule, which likely includes evenings and weekends.
• The work is performed in a normal, professional office environment.
• The work area is adequately lit, heated, and ventilated.
• The employee may sit comfortably to perform the duties of the job and may perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there will be walking; standing; bending; stooping; and carrying various items and equipment.
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.

This is a Part-Time Non-Bargaining Unit Position, Grade 11, with a Minimum Hiring Rate of: $30/hour.

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.