Armed Account Manager - AM Shift

Account Manager

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful 'Hybrid Security' solutions for Prospects.

Job Duties & Responsibilities

The Account Manager is the on-site leader responsible for day-to-day security operations, officer performance, and client satisfaction. This role ensures compliance with post orders, regulatory requirements, and company policies while maintaining a visible, professional presence and a safe environment for employees, visitors, and assets.

• Lead daily shift briefings; assign posts, review post orders, and verify staffing meets contractual requirements.
• Monitor site activity and enforce access control, visitor/vendor management, key control, patrols, escorts, and alarm response.
• Maintain accurate logs, incident/accident reports, and pass-downs; submit timely daily activity reports (DARs).
• Conduct routine post inspections and quality checks; correct deficiencies immediately and escalate issues as needed.
• Manage badge issuance, turn-ins, and audit trails in accordance with client standards.
• Schedule officers, manage timekeeping, approve hours, and coordinate coverage for call-offs/vacations.
• Coach, mentor, and develop officers; conduct on-the-job training and refresher drills (post orders, emergencies, de-escalation).
• Execute performance feedback and corrective action in partnership with HR/Operations; uphold fair, consistent standards.
• Support recruiting/onboarding, help interview candidates, participate in site-specific training, and verify certifications. Serve as a primary on-site point of contact for the client; conduct regular check-ins and service reviews.
• Partner with Facilities/EHS/IT/HR to support safety campaigns, audits, and special events.
• Prepare and deliver concise incident summaries and weekly/monthly KPI updates to the client and Operations.
• Ensure compliance with all applicable laws and site-specific policies (e.g., OSHA, fire/life safety, camera/privacy rules).
• Enforce uniform and appearance standards; maintain equipment readiness (radios, body cams, flashlights, AEDs).
• Lead emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather).
• Preserve evidence and scene integrity; coordinate with law enforcement, EMS, and client stakeholders as directed.
• Maintain current post orders/SOPs; recommend updates based on lessons learned and client feedback.
• Track training, licenses, and certifications; ensure all officers remain fully compliant and job-ready.
• Control site inventory (badges, keys, forms, PPE); submit purchase/repair requests per approval matrix.
• Contribute to continuous improvement initiatives and cost-effective scheduling.

Qualifications

• Minimum 21 years of age.
• Required: High school diploma/GED; minimum 6 years of security experience with 3-4 years in a supervisory role.
• Must possess and maintain an Armed Security Officer license/permit in accordance with state requirements.
• Active state security license/guard card for [California] (or eligibility to obtain prior to start)
• Valid driver's license (if site requires driving) and ability to pass background/drug screening
• Supply and maintain a personally owned, approved firearm.
• Strong written/verbal communication; professional customer-service demeanor; conflict resolution and de-escalation skills.
• Prior law enforcement, military, or armed security experience strongly preferred
• Proficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook).
• Ability to work variable shifts, weekends/holidays, and respond to after-hours incidents as needed

Equal Employment Opportunity (EEO) Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. Reasonable accommodations are available upon request.

Pay and Benefits

Hours: 1st shift

1. Pay Rate: $45.67
2. Weekly pay
3. Benefits + 401K

Additional Information / Benefits

• Paid Holidays
• 401K/403b Plan
• Short Term Disability
• Dental Insurance
• Paid Vacation
• Long Term Disability
• Paid Sick Days
• Vision Insurance
• Medical Insurance
• Life Insurance

The following screenings are required:

• Criminal Background Check
• Drug Screen

The following shifts are available:

• Day shift
• Weekend shift