Senior Product Manager

Job Description

Job Description

We are actively hiring a Senior Product Manager for our company. This is a remote position. 

Duties & Responsibilities 

E-commerce Purchasing Experience Ownership 

• Own and continuously improve the eCommerce Purchasing experience across Digital Room brands. Drive enhancements to product configuration, pricing presentation, cart, checkout, payment, and other key conversion experiences. 
• Identify customer pain points and opportunities to reduce friction throughout the purchasing journey. 
• Advocate for customer needs and ensure purchasing experiences are intuitive, efficient, and effective. 
• Provide thought leadership by identifying emerging eCommerce trends, best practices, and innovative approaches that enhance the online purchasing experience. 

Product Planning & Execution 

• Define and manage the roadmap for the eCommerce Purchasing Experience. 
• Translate business objectives, customer feedback, and data insights into actionable product requirements. 
• Create business cases, user stories, acceptance criteria, and success metrics for product initiatives. 
• Lead prioritization efforts to maximize customer and business value. 
• Drive initiatives from concept through launch, ensuring timely delivery and measurable outcomes. 
• Continuously evaluate and improve product management processes, workflows, and cross-functional collaboration to increase delivery efficiency and product quality. 

Conversion Optimization & Experimentation 

• Lead initiatives focused on conversion rate optimization (CRO) and checkout performance. 
• Analyze customer behavior, funnel performance, and abandonment trends to identify improvement opportunities. 
• Partner with UX and Engineering to design, implement, and evaluate experiments and A/B tests. 
• Monitor key performance indicators and use data to drive continuous improvement. 

Platform & Checkout Optimization 

• Partner with Engineering and QA to improve the performance, reliability, and scalability of purchasing experiences. 
• Drive initiatives focused on: Product Configuration Experience. 
• Cart Experience. 
• Checkout Optimization. 
• Payment Experience. 
• Mobile Purchasing Experience. 
• Conversion Funnel Performance. 
• Ensure product enhancements meet quality, usability, and performance standards. 

Commerce Operations & Enablement 

• Partner with Operations Integration (OI) to support product launches, pricing updates, promotions, and product configuration initiatives. 
• Improve processes and capabilities that enable faster and more accurate deployment of customer-facing purchasing experiences. 
• Collaborate across teams to ensure operational readiness for new features and enhancements. 

Analytics & Performance Management

• Define and track key purchasing and conversion performance metrics. 
• Analyze customer behavior, purchasing funnels, and transaction performance to identify trends and opportunities. 
• Develop business cases and ROI analyses to support prioritization and investment decisions. 
• Regularly communicate results, insights, and recommendations to stakeholders and leadership. 

Cross-Functional Collaboration & Influence 

• Partner closely with Engineering, QA, UX, Marketing, Content, Digital Media, OI, and Leadership teams to deliver high-impact initiatives. 
• Facilitate cross-functional planning, alignment, and prioritization. 
• Build strong relationships across teams and drive accountability for shared outcomes. 
• Communicate roadmap priorities, project status, risks, and business impact to stakeholders. 

Qualifications

• 8+ years of Product Management experience. 
• 5+ years managing eCommerce products and customer-facing experiences. 
• Proven experience optimizing eCommerce Purchasing Experiences, including product configuration, cart, checkout, payment, and conversion funnels. 
• Strong experience with conversion optimization, experimentation, and A/B testing. 
• Experience with analytics platforms such as Google Analytics, Adobe Analytics, Heap, Mixpanel, Contentsquare, or similar tools. 
• Experience working closely with UX, Engineering, QA, Marketing, and Operations teams. 
• Strong analytical and quantitative skills with the ability to translate data into actionable insights. 
• Excellent communication, collaboration, and stakeholder management skills. 
• Experience building business cases, defining product requirements, and prioritizing initiatives based on customer and business impact. 

Preferred Qualifications 

• Experience in eCommerce, online retail, print, manufacturing, marketplace, or catalog-driven businesses. 
• Multi-Brand experience is strongly preferred. 
• Experience with product customization and configuration workflows. 
• Experience working with complex product catalogs, configurable products, and customer-facing eCommerce experiences. 
• Experience optimizing cart, checkout, payment, and conversion experiences. 
• Experience working with eCommerce platforms, checkout systems, payment integrations, experimentation tools, and analytics platforms. 
• Experience using experimentation, customer analytics, and funnel analysis to improve conversion and reduce abandonment. 
• Experience leading large cross-functional initiatives without direct authority. 
• MBA or equivalent business and product management experience. 

For further information on the Digital Room, please explore our website 

What are the perks and benefits of working at Digital Room?

• Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment
• Competitive pay and growth opportunities.
• Comprehensive health, dental, and vision coverage (location-specific).
• Employer match 401(k) up to limits.
• Company-sponsored Life and AD&D Insurance.
• Flexible Spending Account and voluntary benefits.
• Paid holidays and PTO.
• Employee discounts on all products.
• Company-sponsored training and certifications.
• Fun workplace and wellness events, and more

Please note: Actual compensation within the range will depend on various factors, including the individual’s skills, experience, qualifications, and applicable laws.