IT Business Analyst

IT Business Analyst

PBG delivers mission-focused solutions that eliminate inefficiency and power transformation for federal agencies requiring agility, security, and impact.

IT Business Analyst

Job Type: Full-time - Remote (USA)

Description: We are seeking an IT Senior Business Analyst to improve CIOO delivery of IT services by streamlining enterprise workflows end to end (requirements intake through project closeout) and aligning performance, and budget processes. The role partners with stakeholders and development teams using appropriate SDLC methods (Agile/Scrum/Kanban or traditional) to implement improvements, automation, and support ServiceNow capabilities (including SPM/PPM) for portfolio planning, demand intake, project tracking, and reporting. The position also leads workshops and briefs senior leadership to drive adoption and decision-making.

Position Duties:

• Improve enterprise project management workflows (e.g., ServiceNow) by eliciting requirements with stakeholders and partnering with development teams through implementation.
• Evaluate the effectiveness, efficiency, and consistency of the way that CIOO delivers IT services for the FDIC. Identify bottlenecks, redundancies, and opportunities for improvement.
• Identify opportunities to streamline processes, leveraging best practices, and aligning efforts across the CIOO organization.
• Develop recommendations for process improvements, including potential for automation, technology integration, and policy changes.
• Create detailed documentation of the optimized processes, including standard operating procedures (SOP's) and training materials.
• Facilitate the implementation of recommended improvements, providing training and support to CIOO resources.
• Establish metrics and a framework for monitoring the process performance.
• Support the development of key deliverables such as Process flow diagrams, process maps, SOPs, Implementation plans, future-state analysis, current-state analysis, and Stakeholder Briefs.
• Set strategic direction for enterprise process improvement, performance, and budget functions.
• Apply SDLC methods (Agile/Scrum/Kanban and traditional) to workflow design and delivery.
• Lead workshops and brief senior executives; produce clear SOPs, guidance, and training documentation.
• Experience implementing IT Policy initiatives and aligning IT Policy to government frameworks.

Required Skillset:

• 10+ years of experience in IT Service Management, IT operations, or enterprise process improvement

Education:

• Master's degree in Information Technology, Information Systems, Business Administration, or a related field

Preferred Qualifications:

• ITIL Certification
• Experience supporting federal government programs
• Experience working with enterprise service management platforms
• Experience developing process training or organizational change documentation

Clearance Requirement:

• Must be a US Citizen
• Ability to obtain public trust clearance.

We have successfully built a company culture based on our single most important asset - our employees. At PBG we are passionate about employee engagement and make it our business to provide our employees a range of challenging and rewarding opportunities that align with business strategy, promote teamwork and inspire innovation. A job is where you are spending most of your day, so PBG believes in making it a fun, collaborative and productive environment. We want our employees to have the opportunity to grow and be part of a company that is making a lasting contribution to our customers.

Benefits:

• 401K Retirement Plan
• Medical Plan options with significant financial investments from PBG
• Prescription benefit plan
• Dental and Vision coverage
• Employee Assistance Program
• Short term / Long-term disability
• Supplemental group life and AD&D options
• Yearly Bonuses
• Generous Paid Time Off / Paid Holidays
• Career/Professional Development Program
• Spot Bonus Program

Equal Employment Opportunity Statement:

PBG is an equal opportunity employer and makes all employment decisions based on job-related qualifications, skills, experience, and business needs. We do not discriminate against any applicant or employee based on legally protected characteristics, including but not limited to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status, in accordance with applicable federal, state, and local laws. PBG complies with all laws regarding non-discrimination in employment in every location in which the company operates

Disclaimer:

This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.