Implementation Lead

Job Summary

The Deployment Leader is the primary point of contact for Steelhead customers, responsible for guiding manufacturers through the full deployment lifecycle — from initial configuration to go-live. You will develop a deep understanding of each customer’s business, implement and tailor Steelhead to meet their operational needs, and train their teams from ownership to the plant floor. This role is ideal for someone who thrives in a client-facing environment, takes ownership of outcomes, and is passionate about helping manufacturers realize the full value of modern software.

Responsibilities

• Work directly with customers to fully understand their business and goals — from both a production and administrative perspective — then implement and configure Steelhead to meet their needs
• Train customers on their use of Steelhead, from ownership to the plant floor
• Meet and exceed the target ARR per month as set by deployment management
• Balance time to value and quality in your deployments, helping customers feel the value of the product as soon as possible while ensuring sustained satisfaction
• Consistently pursue continuous improvement opportunities in the deployment process, tools, cross-functional collaboration, customer training, and more
• Respond to customer phone calls, text messages, emails, and support tickets promptly; provide critical knowledge and technical support
• Build relationships with customer contacts to create advocates of Steelhead; generate trust and credibility at multiple levels in existing accounts
• Work with Engineering for product feedback, feature development, and more

Steelhead's Core Values

Our core values define who we are and how we work together to drive success. These values guide

every interaction — with customers, our internal team, industry partners, and the public. They serve

as our foundation when making decisions, overcoming challenges, and striving for excellence. As a

member of the Steelhead team, we expect you to embody and uphold these values in your daily work:

• Customer Obsession – Create dream outcomes for customers.
• Relentless Curiosity – Understand from first principles.
• Integrity – Everything we do is built on trust.
• Ownership – Success is not an accident.
• Conviction – Whether you think you can, or you think you can’t, you’re right.

Required Qualifications

Experience in one or more of the following:

• 3+ years of professional, full-time experience at a metal finisher or other manufacturer and ERP/MES experience
• Bachelor’s degree and 2+ years of professional, full-time experience in manufacturing
• Bachelor’s degree in a technical field (e.g., mechanical engineering) with GPA of 3.5 or above, or 2+ years of professional, full-time working experience

Personal and professional profile aligned with Steelhead’s core values

Ability to travel to customer sites; travel varies but can be 25%–50% of time

Preferred Qualifications

• AI fluency in work and/or personal use
• SaaS or tech experience