Housekeeping Supervisor

Summary

As a Housekeeping Supervisor, you play an important role in creating a memorable first impression for our guests from the moment they enter their tent. We pride ourselves on providing guests with a camping experience that includes all the comforts and luxury of home. Your role is to lead a team of housekeepers to provide guests with a consistently clean and comfortable environment in their tent for the duration of their stay. You will work side-by-side with your team to deliver results. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment.

Competencies

• Effective Communication
• Adaptability
• Decision Making
• Initiative

Key Responsibilities

• Think critically to respond and react quickly to ever changing situations on property
• Be an active listener, an approachable leader, and available to lend support
• Interact regularly with all co-workers and guests
• Meet regularly with camp leadership to ensure overall camp success and guest satisfaction
• Anticipate workflow and appropriately delegate tasks
• Find ways to streamline processes to maximize efficiency and resource use
• Lead by example
• Inspire your team to be engaged and committed to excellence, celebrating team results
• Work with front desk supervisor to ensure all lost and found items are properly handled
• Prioritize cleaning rooms based on inventory, requests, and guarantees
• Assist management in hiring, training, scheduling, and coaching team members
• Lead the housekeeping team in Under Canvas sustainability efforts
• Lead your team to meet deadlines while maintaining high standards
• Develop trust and mutual respect among the team
• Participate in weekly and daily meetings to ensure the Housekeepers are well informed about upcoming events or groups, and any other special events or arrivals
• Inspect what you expect from your housekeepers and provide timely, constructive feedback
• Ensure you are appropriately staffed and working efficiently with available resources
• Other duties as assigned

Preferred Qualifications

• High School Diploma/GED
• Prior housekeeping management
• Ability to set clear expectations and lead a team
• Attention to detail
• Strong communication skills
• Understanding of property management systems
• Solutions-oriented mindset

Additional Information

• This position requires the individual to wear and work in personal protective equipment, when applicable.
• This position requires that the individual is able to lift a minimum of 45 lbs independently.
• Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.
• Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

Compensation and Benefits

• Health Insurance
• 401(k) (eligible if work hourly minimum as required by law)
• Heavily discounted tents for Under Canvas family and friends stays
• Bar N Ranch lodge and cabin discounts
• Lifestyle partner brand and industry discounts
• Housing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductions
• Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.