SALES SUPPORT COORDINATOR

Sales Support Coordinator

Duration: 12 Months

Location: Stuart, FL, 34997 (100% Remote)

Position Purpose

The Workflow Coordinators primary responsibility is to review and assign incoming work tasks throughout the LINK program. This position will oversee incoming work buckets related to new orders, documentation, escalations, and rush requests. They will also manage aging in the team members work buckets to ensure work is being completed on time.

Primary Duties and Responsibilities

1. Works in conjunction with Bard Care team, Management, Sales and Documentation.

2. Reviews, assigns and designates priority for new files, reorder files, service tickets, tech flips to ensure all work is assigned in alignment with the teams service level agreements.

3. Handles any rush or escalation emails, and assigns to the appropriate party to complete the task follows up on assignments not worked outside of our service level agreements.

4. Manages aging of current team members work buckets to make sure work is completed on time.

5. Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.

6. Design, validates and implements management dashboards and reports that illustrate key performance indicators on weekly, monthly, quarterly, and/or annual basis.

7. Partners with leadership to provide feedback, identify coaching opportunities and quality trends.

8. Ensure zero call backlogs and minimize risks related to workflow and task assignment.

9. Supports Management and Coaches as needed or directed/assigned.

Ancillary Duties and Responsibilities

1. Maintain an exceptional level of accuracy with commitment to data and medical documentation integrity.

2. Maintain a positive work atmosphere that embodies Liberators philosophy- Professional excellence, teamwork, and integrity.

3. Performs other duties and tasks as assigned.

Reporting Relationship Responsibilities

• No supervisory responsibilities
• Provides work direction only
• Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.

Minimum Requirements or Qualifications

a. Education/Experience: Associates Degree or equivalent preferred; two to three years related experience and/or training in a clinical environment; or equivalent combination of education and experience.

b. Skills:

1 Language: Ability to read, analyze, and interpret medical documentation, medical supply publications, patient account history, technical procedures, and/or training tools. Ability to comprehend and effectively communicate patient account status. Excellent verbal and written communication skills.

2. Math: Ability to solve basic math equations. Ability to calculate figures and amounts such as percentages, daily/monthly frequency of use, order quantities and product quantity on hand.

3. Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Advanced analytical reasoning to include ability to forecast exponentials within workflow processes and reason against outside factors.

4. Computer: Knowledge of Microsoft Office Applications. Excellent data entry, proofreading and typing skills. Experience with Access, Tableau and/or Salesforce is desirable.

5. Telecommunications: Ability to utilize or knowledge of call center telecommunications software.

c. Licensure or Certifications required: No certifications required.

Work Requirements

Ability to work some evening shifts, weekends, and overtime as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee performs tasks in a temperature-controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.