Senior Sales & Catering Manager

Job Description

Job Description

Job Description

Department: Sales & Marketing

Reports To: Assistant Hotel Manager

Dotted Line Reporting: General Manager

Supervises: Events & Wedding Manager

FLSA Status: Exempt (Salary)

Employment Status: Full-Time

Position Purpose

The Senior Sales & Catering Manager serves as the resort's primary revenue generator for group business, weddings, retreats, conferences, reunions, catering functions, social events, and destination experiences while providing leadership for event planning and execution. This position develops new business opportunities, maximizes occupancy and catering revenue, and collaborates across departments to deliver exceptional guest experiences.

Organizational Structure

General Manager (Strategic Oversight)
↓
Assistant Hotel Manager
↓
Senior Sales & Catering Manager
↓
Events & Wedding Manager

Essential Functions

·         Generate group, wedding, retreat and catering business.

·         Conduct site tours and prepare proposals and contracts.

·         Coordinate Banquet Event Orders and event execution.

·         Collaborate with culinary, marketing and operations teams.

·         Maintain CRM records and sales forecasts.

·         Represent Mountain Lake at trade shows and community events.

Leadership Competencies

·         Leadership

·         Communication

·         Strategic Thinking

·         Revenue Generation

·         Relationship Building

·         Teamwork

·         Integrity

·         Passionate Hospitality

Revenue & Sales Goals

·         Group Room Nights

·         ADR Growth

·         Wedding Revenue

·         Catering Revenue

·         Banquet Revenue

·         Retreat Revenue

·         New Account Production

·         Repeat Business

Catering & Wedding Responsibilities

·         Coordinate weddings and receptions

·         Develop menus with Executive Chef

·         Review floorplans and timelines

·         Conduct pre-event meetings

·         Ensure exceptional execution

Supervisory Responsibilities

Directly supervises the Events & Wedding Manager and provides coaching, performance management, training, scheduling coordination, event planning oversight, and sales process compliance.

Physical Demands

Stand and walk extensively, lift up to 25 pounds, navigate uneven terrain, work indoors and outdoors, and use computers and phones regularly.

Work Environment

Full-time salaried leadership position requiring nights, weekends, holidays, and extended hours during peak business periods.

Performance Metrics

·         Sales Production

·         Client Satisfaction

·         Repeat Business

·         Forecast Accuracy

·         BEO Accuracy

·         Team Collaboration

·         Achievement of Budgeted Revenue Goals

Equal Employment Opportunity

Mountain Lake is an Equal Opportunity Employer committed to an inclusive workplace.

Welcome to Mountain Lake
Timeless Tranquility Meets Appalachian Mountain Adventure
Set in the middle of a 2,600-acre nature preserve and surrounded by breathtaking
Appalachian Mountains, our historic Mountain Lake Resort provides the ultimate rustic retreat.

Company Description

Welcome to Mountain Lake\r\nTimeless Tranquility Meets Appalachian Mountain Adventure\r\nSet in the middle of a 2,600-acre nature preserve and surrounded by breathtaking \r\nAppalachian Mountains, our historic Mountain Lake Resort provides the ultimate rustic retreat.