Employee Benefits Account Manager

Employee Benefits Account Manager Job Summary Seeking a highly motivated and detail-oriented Employee Benefits Account Manager to provide exceptional service by managing and optimizing employee benefits programs for a variety of clients. This position is ideal for candidates who excel in communication, thrive in collaborative environments, and are focused on delivering innovative solutions in a fast-paced, client-centered organization. Responsibilities Serve as the primary contact for clients, maintaining strong and transparent relationships. Oversee the administration of employee benefits programs, including medical, dental, vision, life insurance, disability, and retirement plans. Collaborate with clients to understand their needs and recommend customized benefits plans, renewals, or modifications. Educate clients and their employees on benefits options, enrollment processes, and plan changes. Interact with insurance carriers, brokers, and third-party vendors to resolve issues and ensure seamless service delivery. Analyze market trends to identify opportunities for cost efficiency or plan improvements. Coordinate open enrollment processes, which include delivering presentations, preparing materials, and managing communications. Ensure compliance with laws and regulations, including ACA, COBRA, ERISA, HIPAA, and others. Maintain comprehensive and up-to-date client records, including benefits plans and regulatory documentation. Assist with resolving claims, eligibility, and billing issues to ensure exceptional client experiences. Contribute to the improvement of team processes and maintain a focus on enhancing the overall client experience. Qualifications/Requirements At least 3 years of experience in employee benefits administration, account management, or a comparable role. Demonstrated success in managing client relationships and providing outstanding customer service. Comprehensive understanding of employee benefits, health insurance plans, and associated regulations (ACA, COBRA, ERISA, HIPAA, etc.). Holds an active L&H (Life and Health) insurance license. Strong organizational skills to manage multiple client accounts and tasks effectively. Excellent verbal and written communication abilities. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with benefits administration software is advantageous. Analytical mindset with exceptional problem-solving skills and meticulous attention to detail. Ability to work independently and collaboratively in a dynamic team environment. Certification as a Certified Employee Benefits Specialist (CEBS) or similar is a plus but not required. Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-AB2