Security Officer

Location: Aspen, CO 81612
Employment Type: Full-Time
Pay: $25.00 per hour

Schedule - 40 Hours Per Week

• 6:00 PM - 2:00 AM
• 7:30 PM - 3:30 AM
• Schedule may fall on any day of the week based on operational requirements.

Position Overview

Citadel Security USA is seeking a dependable Full-Time Unarmed Transit Security Officer to provide security support in Aspen. The officer will help maintain a safe, orderly, and welcoming environment for passengers, employees, drivers, and visitors.

This position combines routine patrols, public interaction, observation, and incident response. The successful candidate should be comfortable working independently, communicating with people from different backgrounds, and making appropriate decisions when conditions change.

Transit Area Security

• Maintain a visible and approachable security presence throughout assigned areas.
• Conduct walking patrols around passenger areas, facilities, loading zones, and surrounding grounds.
• Monitor activity and identify conditions that could affect safety or normal operations.
• Watch for suspicious behavior, hazards, unauthorized activity, or violations of established procedures.
• Help maintain an orderly environment during busy passenger periods.
• Follow assigned post orders and location-specific instructions.

Passenger & Staff Assistance

• Provide courteous assistance to passengers when questions or concerns arise.
• Offer basic directions and information within the scope of the assignment.
• Assist drivers and employees when security-related concerns develop.
• Maintain respectful communication with passengers, staff, and members of the public.
• Use calm communication to help prevent minor disagreements from becoming larger issues.
• Notify the appropriate personnel when concerns require additional assistance.

Incident Response

• Respond promptly to disturbances, safety concerns, emergencies, and unusual activity.
• Assess situations and determine when supervisors or emergency services should be contacted.
• Maintain a safe position and help protect affected areas while awaiting additional assistance.
• Follow established emergency procedures and client instructions.
• Use professional verbal communication and de-escalation techniques when appropriate.
• Provide supervisors with timely information regarding significant incidents.

Reporting & Communication

• Complete daily activity reports accurately and on time.
• Prepare incident reports when required.
• Document unusual activity, safety concerns, disturbances, and other noteworthy events.
• Record relevant details and actions taken during incidents.
• Maintain communication with supervisors throughout assigned shifts.
• Provide accurate information during shift transitions and follow-up discussions.

Required Qualifications

• Ability to successfully complete all required background screening.
• Strong verbal communication and interpersonal skills.
• Professional appearance and conduct.
• Reliable attendance and punctuality.
• Ability to remain composed when dealing with difficult or unexpected situations.
• Ability to work independently while following established procedures.
• Ability to walk and stand for extended periods during assigned shifts.
• Ability to work evening and overnight hours consistently.
• Basic computer skills and ability to complete electronic or written reports.

Preferred Qualifications

• Previous security, customer service, hospitality, transportation, or public-facing experience.
• Experience working in busy public environments.
• Familiarity with security patrol procedures.
• Experience documenting incidents or completing daily activity reports.
• Strong conflict-resolution and verbal de-escalation skills.
• Ability to interact professionally with a wide range of passengers and employees.

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.