Store Manager

Store ManagerThe Store Manager is responsible for the overall leadership, performance, and daily operations of the retail showroom. This role drives sales growth, ensures an exceptional customer experience, and leads a high-performing team while maintaining operational excellence, financial accountability, and compliance with company policies. The Store Manager sets the tone for a results-driven, customer-focused culture and is accountable for store profitability and long-term team success.Essential Duties and Responsibilities:Drive store sales to meet or exceed revenue, margin, and KPI targets, including conversion, average ticket, and protection plan performanceLead by example through active customer engagement, consultative selling, and supporting team members to close salesRecruit, develop, coach, and hold team members accountable for performance, fostering a high-performing and positive work environmentMaintain strong leadership presence on the sales floor, ensuring consistent execution of customer experience standardsOversee all daily store operations, including staffing, scheduling, policy compliance, and safety standardsEnsure showroom excellence through merchandising, product placement, display accuracy, and overall store presentationMonitor inventory, product flow, and coordination between warehouse, showroom, and distribution partnersOversee credit operations, accounts receivable, collections, and compliance with all regulatory requirementsManage financial performance, including P&L, payroll, expenses, cash handling, and depositsExecute marketing initiatives, promotions, and community outreach to drive traffic and brand awarenessEnsure consistent execution of sales processes, team training, and customer engagement standardsServe as the primary escalation point for customer concerns, ensuring timely and professional resolutionAdapt to changing business needs, adjust priorities, and step into operational roles as needed to support store successPerform other duties as assignedKnowledge, Skills, Competencies and Abilities:Strong leadership, coaching, and team development capabilitiesProven ability to drive sales performance and achieve financial targetsCustomer-focused mindset with a commitment to service excellenceKnowledge of retail operations, merchandising, inventory, and store management practicesUnderstanding of credit, collections, and regulatory compliance requirementsStrong financial and business acumen, including P&L managementExcellent communication, problem-solving, and decision-making skillsHigh level of accountability, professionalism, and adaptabilityAbility to manage multiple priorities in a fast-paced retail environmentRequired Qualifications:High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be consideredPrior Store Manager or senior retail leadership experienceProven track record of driving sales and managing store performanceExperience with team leadership, coaching, and employee developmentFamiliarity with credit/collections processes and compliance standards preferredAbility to work a flexible schedule, including evenings, weekends, holidays, and peak periodsWillingness to work 45–50+ hours per week based on business needsAbility to lift or move up to 50 pounds as needed and support showroom operationsBilingual (English-Spanish) ability may be a plus based on specific store staffing needsAbout Kimbrell's Furniture:At Kimbrell's Furniture, our founder's vision continues to guide everything we do: "Our passion is to improve the happiness and well-being of others through home furnishings." This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day. No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people's homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you're looking for more than just a job—if you're looking to make an impact—we invite you to be part of the Kimbrell's team. Kimbrell's Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.The first Kimbrell's furniture store opened in downtown Columbia, SC in 1915. In its 110th year, Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is recognized as a Top 100 Furniture retailer and operates 44 stores to serve customers across both North and South Carolina, with its headquarters and distribution center based in Charlotte, NC.Founding principles continue to guide the company. Kimbrell's believes for the company to be successful, its people must be successful. The company aims to treat employees as "family," working together to improve the happiness and well-being of others through home furnishings. The company also aims to treat customers as "family" through its superior customer service.Kimbrell's hand-selects furniture to uniquely offer customers a combination of style and value. Kimbrell's partnerships with Sealy and Jamison also offer comfort and value in its exclusive mattress lineups. Kimbrell's has expanded its quality home furnishings to include appliances, electronics, outdoor, and home decor that enhance customers' homes. A mainstay for the company remains its own in-house financing program that offers customers personalized credit.Kimbrell's remains a family business dedicated to:Affordable styleFriendly servicePersonalized creditComfortable shopping