ServiceNow Architect

Job Description
ServiceNow Architect

Location: Columbus, OH (Onsite 5 days/week)

Job Type

• Full-time
• W-2

Job Summary

We are seeking an experienced ServiceNow Architect to lead the strategic design, governance, and implementation of enterprise ServiceNow solutions. This role will be responsible for defining platform architecture, establishing technical standards, and ensuring scalable, secure, and high-performing ServiceNow environments that align with organizational objectives.

The ideal candidate will work closely with business stakeholders, enterprise architects, leadership teams, and platform administrators to deliver enterprise-wide ServiceNow capabilities while driving best practices in architecture, governance, security, and platform optimization.

Responsibilities

• Define and maintain the overall ServiceNow platform architecture aligned with business goals and industry best practices.
• Lead solution architecture and platform strategy for enterprise ServiceNow implementations and modernization initiatives.
• Establish architectural standards, governance models, development policies, and platform design guidelines.
• Design scalable and secure ServiceNow solutions across ITSM, ITOM, CMDB, Discovery, Service Mapping, and related modules.
• Provide architectural oversight for integrations with third-party systems using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.
• Collaborate with stakeholders to translate business requirements into technical solution architectures.
• Guide platform scalability, performance optimization, security controls, and compliance initiatives.
• Conduct architecture reviews and provide technical leadership across ServiceNow initiatives.
• Ensure alignment with enterprise security standards, regulatory requirements, and operational best practices.
• Support platform roadmap planning, upgrade strategies, and long-term governance initiatives.
• Troubleshoot complex platform and integration issues while providing strategic recommendations.
• Create and maintain architecture documentation, technical roadmaps, implementation plans, and solution diagrams.
• Communicate technical concepts and architectural recommendations effectively to both technical and non-technical audiences.

Preferred Qualifications

• Experience supporting state, local, or federal government organizations.
• Experience working in FedRAMP-authorized or similarly regulated cloud environments.
• ITIL v4 Foundation Certification.
• Experience leading enterprise-scale ServiceNow platform transformations and modernization programs.
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
• Security+ or similar cybersecurity certification.

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) - ITSM or ITOM preferred
• ServiceNow Certified Technical Architect (CTA) preferred

Requirements

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field, or equivalent professional experience.
• Minimum 8 years of overall IT experience.
• Minimum 5 years of ServiceNow architecture experience in enterprise environments.
• Expert-level knowledge of ServiceNow platform architecture, governance, and administration.
• Strong experience designing enterprise ServiceNow solutions across ITSM, ITOM, CMDB, Discovery, and Service Mapping.
• Experience architect integrations using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.
• Strong understanding of platform scalability, security, compliance, and governance best practices.
• Experience working in highly regulated, secure, or government environments.
• Strong knowledge of Agile Scrum methodologies and related tools such as Jira, Azure DevOps, or ServiceNow Agile Development.
• Excellent verbal and written communication skills with the ability to lead technical discussions and executive-level conversations.
• Ability to work onsite five days per week in Columbus, Ohio.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance