Customer Support Specialist I

Position Details

Position Information


Internal Posting?

Posting Number
SP005400P


Position Title
Customer Support Specialist I


Division/College
College of Education, Health & Human Sciences


Department
Center on Disabilities & Human Development


Location
Boise


Posting Context Statement

Position Overview


This position provides responsive and engaging customer support for child care professionals as they navigate the data management system (RISE) as it relates to the Idaho Child Care Program (ICCP) and state child care licensing.

Duties may include:

• Customer Support
• Coordination of Meetings and Workshops
• Facilitating communication between program participants and project leadership
• Maintaining program calendars and schedules
• Operational and Administrative Support
• Serving as primary contact with program participants
• Other duties as assigned

Unit URL

Idaho CDHD
IdahoSTARS

Position Qualifications


Required Experience

• One year of experience in a customer support role
• One year experience with data entry and a data management system
• Experience working on a team with shared goals
• Experience with organizational and problem-solving tasks
• Demonstrated ability to write clearly and precisely as demonstrated in applicant materials
• Using computer software and applications for word processing, developing spreadsheets, email and internet research

Required Education

• High School Diploma or equivalent

Required Other

• Ability to travel
• Ability to work non-standard hours as needed

Additional Preferred

EXPERIENCE

• More than one year of experience in a customer support role
• Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care
• Experience with the RISE Application
• Working with child care professionals

EDUCATION

• Associate's degree in business administration or early childhood

Physical Requirements & Working Conditions

• None

Degree Requirement
Listed degree qualification is required at time of hire

Posting Information


FLSA Status
Non-Exempt


Employee Category
Classified


Pay Range
$20.00 per hour or higher DOE


Type of Appointment
Fiscal Year


FTE


1.00

Full Time/Part Time
Full Time


Funding
This position is contingent upon the continuation of work and/or funding.


A visa sponsorship is available for the position listed in this vacancy.
No


Posting Date
08/04/2026


Closing Date

Open Until Filled
Yes


Special Instructions to Applicants


First consideration of applicants to occur on August 18th, 2026.

Applicant Resources




Background Check Statement


Applicants who are selected as final possible candidates must be able to pass a criminal background check.

EEO Statement


The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.