Operations Specialist

Job Description

Job Description

Operations Specialist
Location: Malvern, PA
Pay: $30 to $32.50/hr
Shift: Sunday to Wednesday 9:30pm to 8am

-Responsibilities
The Operations Specialist plays a critical role in monitoring and managing building systems to ensure operational continuity and safety. This position requires strong technical aptitude, attention to detail, and the ability to respond effectively to emergent situations in a fast-paced environment.

Monitor and manage critical alarms related to building mechanical infrastructure, fire, and life safety systems through Building Automation Systems (BAS)
Conduct proactive virtual tours of facility systems to verify proper operation and maintain working knowledge of BAS functionality
Track, escalate, and communicate incidents with potential business disruption through established protocols and communication channels
Provide technical support to field operations by troubleshooting equipment using BAS data, evaluating trend reports, and performing system overrides when necessary
Support and coordinate building shutdown activities via BAS, ensuring timely notifications to stakeholders
Validate proper approvals for vendor work prior to commencement
Receive, generate, and process work orders in the designated system, dispatch technicians, and follow up as required
Prepare, maintain, and issue accurate shift reports that capture critical operational information and ensure seamless communication across teams
Foster a positive, collaborative team culture by maintaining open communication, supporting colleagues during high-pressure situations, and contributing to a healthy work environment
Deliver exceptional service and maintain a client-focused approach in all interactions, ensuring stakeholder satisfaction and trust
Perform other tasks as assigned to support operational objectives

-Required Education, Skills, and Experience
High School diploma or GED equivalent
Strong proficiency in computer applications, including Microsoft Word and Excel
Understanding of technology, software applications, and computer systems
Ability to analyze system operations, identify malfunctions, and take corrective action
Excellent written and verbal communication skills
Strong time management, multi-tasking, and organizational skills with exceptional attention to detail
Ability to produce accurate reports under client-defined deadlines
Self-starter capable of thriving in a fast-paced, high-volume environment
Strong customer service orientation and interpersonal skills
Ability to remain calm and effective during stressful or emergency situations

-Preferred Education, Skills, and Experience
Degree or coursework in a technology-related field from an accredited institution
Experience with Building Automation Systems (BAS)
HVAC experience

Ready to bring your technical skills and grit to a fast-paced operations role? Apply today and let's start the conversation.

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